Consumer Banking Associate: AR & Customer Support

Genpact Services LLC; Muntinlupa; On-site; PHP 391,000 - 614,000; Full time

Job summary

Genpact is seeking an Associate - Consumer Banking to support daily banking operations, verify customer information, and assist with service requests. This role involves routine records updates and adherence to SOPs within a dynamic financial services team.

Based in Manila area, you will work on office-based rotating shifts and collaborate with senior staff to deliver accurate, client-focused service while upholding regulatory standards.

Qualifications

• Bachelors degree related to commerce, economics or finance.
• Masters degree in business/analytics preferred.
• Experience in consumer banking operations is a plus.

Responsibilities

• Handle basic banking support tasks such as updating records and verifying documents.
• Assist with customer queries and maintain SOP accuracy.
• Provide support to senior team members and ensure compliance.

Skills

Accounts Receivable

ARM

Banking Operations

Core Banking

Customer Service

Data Analytics

Data Visualization

Financial Analysis

Process Consulting

Risk Management

Stakeholder Management

Treasury Analysis

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Genpact is seeking an Associate - Consumer Banking to support daily banking operations, verify customer information, and assist with service requests. This role involves routine records updates and adherence to SOPs within a dynamic financial services team.

Based in Manila area, you will work on office-based rotating shifts and collaborate with senior staff to deliver accurate, client-focused service while upholding regulatory standards.