Consumer Banking Operations Specialist

Genpact Services LLC (Philippines branch); Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Genpact is seeking an Associate in Consumer Banking to support basic banking operations, verify documents, and respond to customer inquiries. The role emphasizes accuracy, adherence to SOPs, and collaboration with senior team members in a fast-paced, innovation-driven environment.

Ideal candidates bring degrees in commerce, economics, or finance and MBA/analytics credentials, with familiarity in AR, core banking, and risk management.

Qualifications

• Degrees/certifications listed in the job description.
• Industry-standard credentials related to banking compliance and customer service management.
• Relevant business and analytics capabilities are expected.

Responsibilities

• Handle basic banking support tasks such as updating records, verifying documents, and assisting with customer queries.
• Maintain accuracy and follow standard operating procedures.
• Provide support to senior team members.

Skills

Accounts Receivable

Accounts Receivable Management

Banking Operations

Core Banking

Customer Service

Data Analytics

Data Visualization

Financial Analysis Reporting

Process Consulting

Risk Management

Stakeholder Management

Treasury Analysis

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Certified Anti-Money Laundering Specialist (CAMS)

Professional School of Indian Banking (PSIB)

Certified Financial Planner (CFP) - SEBRAE

Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE)

Certified Implementation Specialist - Customer Service Management - ServiceNow

Certified Regulatory Compliance Manager (CRCM) - IARCP

Certified Risk Professional (CRP) - Udemy

Tools

ServiceNow

Job description

Genpact is seeking an Associate in Consumer Banking to support basic banking operations, verify documents, and respond to customer inquiries. The role emphasizes accuracy, adherence to SOPs, and collaboration with senior team members in a fast-paced, innovation-driven environment.

Ideal candidates bring degrees in commerce, economics, or finance and MBA/analytics credentials, with familiarity in AR, core banking, and risk management.