Consumer Banking Associate: Data Analytics & Customer Support

1901 Genpact Services LLC (Philippines branch); Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

Genpact is seeking an Associate for Consumer Banking to support records updates, document verification, and customer query assistance. You will follow SOPs and work with senior team members to ensure accurate processing in a dynamic, innovation-driven environment.

The role emphasizes attention to detail, strong communication, and collaboration across teams within Genpact's AI-driven initiatives and global client base.

Qualifications

• Bachelor's degree in Commerce, Economics or Finance.
• MBA or Analytics focus is a plus.
• Experience in consumer banking operations is preferred.

Responsibilities

• Handle basic banking support tasks such as updating records, verifying documents, and assisting with customer queries.
• Maintain accuracy and follow standard operating procedures.
• Provide support to senior team members.

Skills

Accounts Receivable

Accounts Receivable Management

Banking Operations

Core Banking

Customer Service

Data Analytics

Data Visualization

Financial Analysis Reporting

Process Consulting

Risk Management

Stakeholder Management

Treasury Analysis

Education

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Masters in Business Administration

Masters in Business Analytics

Tools

CAMS

CFP

ServiceNow

CRCM

CRP

Udemy

Job description

Genpact is seeking an Associate for Consumer Banking to support records updates, document verification, and customer query assistance. You will follow SOPs and work with senior team members to ensure accurate processing in a dynamic, innovation-driven environment.

The role emphasizes attention to detail, strong communication, and collaboration across teams within Genpact's AI-driven initiatives and global client base.