AI-Powered Consumer Banking Support Associate

Genpact Services LLC; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

Genpact is seeking an Associate in Consumer Banking to support banking operations and customer inquiries. The role emphasizes accuracy, process adherence, and collaboration with senior team members in a fast-moving, innovation-driven environment.

The candidate will work on basic banking support tasks, document verification, records updating, and ongoing data analysis to improve service quality. A background in commerce or finance with MBA/analytics is a plus, with English proficiency and a

Qualifications

• Bachelors in commerce, economics or finance with relevant postgraduate study.
• MBA or MS in analytics is a plus.
• Experience in consumer banking operations or financial services preferred.

Responsibilities

• Handle basic banking support tasks such as updating records, verifying documents, and assisting with customer queries. Maintain accuracy and follow standard operating procedures. Provide support to senior team members.

Skills

Accounts Receivable

Accounts Receivable Management

Banking Operations

Core Banking

Customer Service

Data Analytics

Data Visualization

Financial Analysis Reporting

Process Consulting

Risk Management

Stakeholder Management

Treasury Analysis

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Genpact is seeking an Associate in Consumer Banking to support banking operations and customer inquiries. The role emphasizes accuracy, process adherence, and collaboration with senior team members in a fast-moving, innovation-driven environment.

The candidate will work on basic banking support tasks, document verification, records updating, and ongoing data analysis to improve service quality. A background in commerce or finance with MBA/analytics is a plus, with English proficiency and a