Banking Customer Service Specialist - AI-Driven Growth

Genpact Services LLC; Balanga; On-site; PHP 223,000 - 312,000; Full time

Job summary

Genpact is inviting applications for the role of Process Associate, Customer Service, supporting one of the financial institutions by delivering outstanding service to existing clients.

In this role you will resolve inquiries, service customers across a range of topics, and use CRM tools while documenting details for investigations and online navigation assistance. You will operate in a fast-paced, high-volume service center and adhere to schedules.

Qualifications

• Minimum qualifications: High School / Senior High School graduates accepted; College graduates preferred.
• Ability to perform in a fast-paced, high-volume service center.
• Ability to multi-task and adhere to work schedules.

Responsibilities

• Resolve client inquiries at first contact or escalate as needed.
• Handle diverse topics such as account details, investigations, or online navigation.
• Provide Customer Service for American consumer banking.
• Utilize CRM tools and document detailed information.
• Use tools/resources effectively to resolve inquiries efficiently.

Skills

Communication

Multi-tasking

Adaptability

Education

High school diploma

College degree preferred

Job description

Genpact is inviting applications for the role of Process Associate, Customer Service, supporting one of the financial institutions by delivering outstanding service to existing clients.

In this role you will resolve inquiries, service customers across a range of topics, and use CRM tools while documenting details for investigations and online navigation assistance. You will operate in a fast-paced, high-volume service center and adhere to schedules.