Customer Service - Collections | Alabang

Genpact Services LLC; Muntinlupa; On-site; PHP 391,000 - 614,000; Full time

Job summary

Genpact is seeking an Associate - Consumer Banking to support daily banking operations, verify customer information, and assist with service requests. This role involves routine records updates and adherence to SOPs within a dynamic financial services team.

Based in Manila area, you will work on office-based rotating shifts and collaborate with senior staff to deliver accurate, client-focused service while upholding regulatory standards.

Qualifications

• Bachelors degree related to commerce, economics or finance.
• Masters degree in business/analytics preferred.
• Experience in consumer banking operations is a plus.

Responsibilities

• Handle basic banking support tasks such as updating records and verifying documents.
• Assist with customer queries and maintain SOP accuracy.
• Provide support to senior team members and ensure compliance.

Skills

Accounts Receivable

ARM

Banking Operations

Core Banking

Customer Service

Data Analytics

Data Visualization

Financial Analysis

Process Consulting

Risk Management

Stakeholder Management

Treasury Analysis

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Associate - Consumer Banking

Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Job Description

Responsibilities

Responsibilties Handle basic banking support tasks such as updating records, verifying documents, and assisting with customer queries. Maintain accuracy and follow standard operating procedures. Provide support to senior team members.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB) Professional School of Indian Banking (PSIB), Certified Financial Planner (CFP) - Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE) Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE), Certified Implementation Specialist - Customer Service Management - ServiceNow ServiceNow, Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP) The International Association of Risk and Compliance Professionals (IARCP), Certified Risk Professional (CRP) - Udemy Udemy

Required Skills

Accounts Receivable (AR), Accounts Receivable Management (ARM), Banking Operations, Core Banking, Customer Service, Data Analytics, Data Visualization, Financial Analysis Reporting, Process Consulting, Risk Management, Stakeholder Management, Treasury Analysis

Language

English, English

Language Proficiency -

Intermediate - B1

Job Type

Regular

Master Skill List -

Consumer Banking - Practice

Remote Type -

Office

Work Shift -

Rotating (Philippines)