Configuration Manager: CMDB & IT Service Governance

JG Summit Holdings Inc.; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

JG Summit Holdings Inc. is seeking a Configuration Manager to lead governance, accuracy, and continuous improvement of configuration management across our IT environment.

You will own the CMDB, ensure data integrity, and collaborate with Change, Incident, Problem, Release, and Asset teams to drive service reliability. The role requires strong ITIL/ITSM experience, CMDB platform knowledge (ServiceNow/BMC), and a data-driven approach to governance and risk management in a complex enterprise

Qualifications

• Experience in Configuration Management / ITSM.
• Solid knowledge of ITIL practices, especially Configuration Management.
• Experience with CMDB platforms (ServiceNow, BMC, or similar).
• Keen eye for data quality, governance, and process control.

Responsibilities

• Own and manage the Configuration Management framework and CMDB.
• Ensure accuracy, completeness, and integrity of configuration data across infrastructure, applications, and services.
• Define and maintain CI standards, relationships, and lifecycle management.
• Support impact analysis, incident resolution, and change risk assessments.
• Drive CMDB data quality, audits, and compliance initiatives.
• Integrate and optimize discovery tools and automation for data population.
• Collaborate with Change, Incident, Problem, Release, and Asset Management teams.
• Establish and track KPIs, metrics, and reporting for configuration health.
• Lead continuous improvement and maturity uplift of configuration management practices.

Skills

ITIL

CMDB

ITSM

Data governance

Stakeholder influence

Tools

ServiceNow

BMC CMDB

Automation tools

Job description

JG Summit Holdings Inc. is seeking a Configuration Manager to lead governance, accuracy, and continuous improvement of configuration management across our IT environment.

You will own the CMDB, ensure data integrity, and collaborate with Change, Incident, Problem, Release, and Asset teams to drive service reliability. The role requires strong ITIL/ITSM experience, CMDB platform knowledge (ServiceNow/BMC), and a data-driven approach to governance and risk management in a complex enterprise