Platform Tools Manager: Observability, Intune & Automation

JG Summit Holdings Inc.; Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

JG Summit Holdings Inc. is seeking a seasoned Tools Manager to own and govern enterprise infrastructure operations tools, including monitoring, patch management, and Microsoft Intune.

You will drive strategy, governance, and performance, coordinating with Infrastructure, Security, and End User Computing teams to deliver reliable platforms and actionable insights. Experience leading MSPs and implementing automation is essential.

Qualifications

• Bachelor’s degree in IT/CS/Engineering or related field.
• At least 5 years of experience in Infrastructure Operations, Systems Administration, Endpoint Management, or IT Operations.
• Experience managing enterprise platforms such as Microsoft Intune, Windows Autopilot, Monitoring and Observability Tool, Patch Management Solutions, Microsoft Azure and Microsoft 365.
• Experience working with MSPs, vendors, and technology partners.
• Strong understanding of ITIL and service management principles.
• Experience implementing automation and process improvement initiatives.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and presentation skills.

Responsibilities

• Own the lifecycle, governance, and roadmap of infrastructure operations tools and platforms.
• Manage enterprise monitoring and observability solutions, including dashboards, alerting standards, reporting, and service health visibility.
• Lead the administration and governance of patch management platforms, ensuring compliance with organizational and security requirements.
• Own Microsoft Intune platforms for endpoint management, provisioning, configuration, and policy enforcement.
• Drive automation initiatives to improve operational efficiency and reduce manual workloads.
• Establish standards, processes, and performance metrics for all managed tools.
• Work closely with Infrastructure, Security, Service Management, and End User Computing teams to align tool capabilities with business needs.
• Manage MSPs and vendors responsible for tool administration and support, ensuring SLA and KPI adherence.
• Lead platform upgrades, integrations, licensing reviews, and technology refresh initiatives.
• Produce executive-level reports and dashboards on platform utilization, compliance, service health, and operational performance.
• Identify opportunities to advance observability, analytics, automation, and AIOps capabilities across the infrastructure landscape.

Skills

Endpoint management

Monitoring & observability

Automation

Vendor management

ITIL & service management

Stakeholder management

Communication skills

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Microsoft Intune

Windows Autopilot

Monitoring tools

Patch management

Microsoft Azure

Microsoft 365

Job description

JG Summit Holdings Inc. is seeking a seasoned Tools Manager to own and govern enterprise infrastructure operations tools, including monitoring, patch management, and Microsoft Intune.

You will drive strategy, governance, and performance, coordinating with Infrastructure, Security, and End User Computing teams to deliver reliable platforms and actionable insights. Experience leading MSPs and implementing automation is essential.