Concierge Service Associate

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment company in Taguig is seeking a Concierge Service Associate. The role involves assisting premium members with inquiries, ensuring exceptional customer experiences. Fresh graduates are encouraged to apply. Strong communication skills and a willingness to work on-site in BGC are required. This position offers full-time employment with a focus on customer service excellence.

Qualifications

• Fresh graduates are acceptable.
• Preferably with prior experience in BPO or call center.
• Willing to be assigned on shifting schedules.

Responsibilities

• Provide exceptional member assistance.
• Respond promptly to member inquiries.
• Handle members' complaints with professionalism.

Skills

Strong communication skills (English; written and verbal)

Excellent problem-solving abilities

Computer literacy

Education

Senior high graduate or at least some college education

Job description

Overview

On-site - Taguig Fresh Graduate/Student High/Senior High School Full-time

Job Description

As a Concierge Service Associate, you will be the first point of contact for premium paying members, providing exceptional service and ensuring an exceptional customer experience. Your role involves assisting members with inquiries, concerns, and other issues related to the member's account. You will work closely with various departments to fulfill member's needs, if needed, and promote a positive atmosphere.

Responsibilities

• Exceptional member assistance
• Respond promptly to member inquiries and requests
• Manage and maintain accurate records of members requests and activity
• Handle members complaints and concerns with professionalism and empathy, ensuring resolution and satisfaction
• Collaborate with other departments to fulfill members needs efficiently
• Build rapport with members and recognize repeat visitors, anticipating their needs

Qualifications

• Senior high graduate or at least some college education
• Fresh graduates are acceptable
• Preferably with prior experience with BPO or call center particularly in voice accounts
• Computer literate, can work with MS Office (Word, Excel, etc.)
• Strong communication skills (English; written and verbal)
• Excellent problem-solving abilities and a proactive approach to customer service
• Willing to be assigned on shifting schedules (day, mid, and night)
• Willing to work onsite
• Willing to work in BGC, Taguig
• Probationary Employment

Working Location

On-site in BGC, Taguig

Note

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has actions during your job search such as withholding your ID or requesting a guarantee or property, please report it immediately.