Compliance Support Virtual Assistant – Remote

Zion Fire; Manila; Teletrabalho; PHP 91 000 - 129 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Anniversary Bonus

Performance Incentives

Life/Health Insurance

Company-Sponsored Travel

Training & Development

Career Growth

Resumo da oferta

Zion Fire is a growing fire protection company originally from Auckland, New Zealand. We are hiring a reliable Compliance Support Virtual Assistant to coordinate daily operations, keep records accurate and provide essential admin support to our team.

This full-time, work-from-home role blends office administration, customer communication and operational coordination. Training will be provided, with NZ business hours and competitive pay.

Qualificações

• Experience in virtual assistance, administration or customer support.
• Excellent written and spoken English.
• Comfort communicating with NZ clients, suppliers and technicians.
• Outstanding organisation and attention to detail.
• Ability to prioritise tasks and meet deadlines.
• Willingness to learn new systems and adapt to change.

Responsabilidades

• Communicate regularly with clients, suppliers and field technicians via calls and emails.
• Assist with job scheduling, technician coordination and follow-ups.
• Create and update job records, work orders and customer information in the management system.
• Monitor timesheets, job notes and incomplete tasks.
• Organise compliance documents and digital forms.
• Track deadlines and follow up on outstanding requirements.
• Support processing and coordination of service and compliance jobs.
• Assist the Office Manager and team with general admin duties.

Conhecimentos

Virtual assistance

Administrative support

Client communication

English communication

Attention to detail

Organisation

Time management

Independent work

Remote collaboration

Ferramentas

simPRO

Descrição da oferta de emprego

Are you organised, proactive and confident communicating with people? Do you enjoy keeping tasks on track, managing information and supporting a busy team?

Zion Fire is an expanding fire protection company based in Auckland, New Zealand. We're looking for a reliable and detail-oriented Compliance Support Virtual Assistant to help coordinate daily operations, maintain accurate records and provide essential administrative support to our team.

This is a full-time, work-from-home opportunity for someone who enjoys a combination of office administration, customer communication and operational coordination.

Your Role

As our Compliance Support VA, you'll play an important part in keeping our administrative processes organised and ensuring jobs, documentation and communications are managed efficiently.

Key responsibilities include:

Communicate regularly with clients, suppliers and field technicians through inbound and outbound phone calls and emails.

Assist with job scheduling, technician coordination and appointment follow-ups.

Create, maintain and update job records, work orders and customer information in our management system.

Monitor outstanding timesheets, technician job notes and incomplete tasks.

Organise and maintain compliance-related documents, digital forms and administrative records.

Track important deadlines and follow up on outstanding requirements.

Support the processing and coordination of service and compliance jobs.

Assist the Office Manager and wider team with general administrative duties.

Identify opportunities to improve processes, accuracy and overall team efficiency.

What We're Looking For

We're looking for someone who takes ownership of their work, communicates confidently and can manage responsibilities with minimal supervision.

To succeed in this role, you should have:

Experience in virtual assistance, administration, customer support or a related position.

Strong written and spoken English communication skills.

Confidence and willingness to regularly make and receive phone calls with New Zealand clients, suppliers and technicians.

Excellent organisational skills and attention to detail.

The ability to prioritise tasks and manage deadlines effectively.

A proactive approach to solving problems and following up on outstanding matters.

Reliability, honesty and a strong sense of accountability.

The ability to work independently while collaborating with a remote team.

Willingness to learn new systems and adapt to changing operational requirements.

Experience using simPRO or similar job management software would be beneficial but is not essential.

Previous experience in the fire protection or compliance industry is not required. Training will be provided to the successful candidate.

We place great value on a positive attitude, initiative, dependability and a genuine willingness to learn.

Working Arrangement & Pay

Work location: Remote / Work from home

Schedule: New Zealand business hours

Starting pay: ₱80 per hour

High-performing team members may be considered for an earlier salary review and/or additional working hours based on business requirements.

Employee Benefits & Opportunities

We believe in recognising commitment, consistent performance and professional growth.

Anniversary Bonus: Equivalent to 1-4 weeks of pay after 12 months of continuous employment.

Performance Incentives: Rewards for consistently meeting or exceeding agreed KPIs.

Life/Health Insurance: Coverage of up to ₱30,000 annually after 12 months of continuous employment.

Company-Sponsored Travel: 50%-100% of travel expenses covered for eligible domestic or international company trips.

Training & Development: Ongoing opportunities to develop professional skills and gain industry experience.

Career Growth: Opportunities to take on greater responsibilities as the company expands.

Why Work With Zion Fire?

At Zion Fire, you'll be part of a growing New Zealand business where your contributions make a meaningful difference to everyday operations.

You'll have the opportunity to develop your administrative and coordination skills, learn about the fire protection industry and work alongside a supportive, faith-based team that values integrity, teamwork, initiative and continuous improvement.

We're looking for someone interested in building a long-term career, not simply completing daily tasks.