Office Admin VA

Zion Fire; Manila; Teletrabalho; PHP 91 000 - 129 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Anniversary bonus

Performance incentives

Life/Health insurance

Company-sponsored travel

Training & development

Resumo da oferta

Zion Fire Limited is seeking an Administrative Virtual Assistant to support our growing team from a remote location. You will handle administrative tasks, client communications, and problem-solving to keep operations running smoothly.

Join a proactive, detail-oriented team and work with NZ clients and suppliers. Training is provided, and the role follows NZ business hours with opportunities for growth and extended hours for top performers.

Qualificações

• Experience in administration, virtual assistance, or customer service.
• Excellent written and spoken English with confidence communicating with NZ clients and suppliers.
• Comfortable handling inbound and outbound calls as a regular part of the role.
• Strong attention to detail, organisational skills, and time management.
• Proactive, resourceful, and able to work independently with minimal supervision.
• Willingness to learn new software, systems, and processes.

Responsabilidades

• Make regular inbound and outbound calls to clients, suppliers, and technicians for follow-ups, scheduling, and coordination.
• Create and update jobs, work orders, and customer records in the job management system.
• Schedule jobs and coordinate with field technicians to ensure smooth daily operations.
• Follow up on timesheets, job notes, outstanding tasks, and required documentation.
• Prepare, organise, and maintain digital forms, records, and compliance-related documents.
• Monitor deadlines and ensure administrative tasks are completed accurately and on time.
• Provide general administrative support to the Office Manager and wider team.
• Identify opportunities to improve workflows and help maintain efficient office operations.

Conhecimentos

Administrative support

Virtual assistance

Customer service

English communication

Time management

Attention to detail

Problem-solving

Independent work

Ferramentas

Simpro

Descrição da oferta de emprego

Join Zion Fire as Our Administrative Virtual Assistant!

Zion Fire is a growing fire protection company based in Auckland, New Zealand, and we're looking for a proactive, reliable, and detail-oriented Administrative Virtual Assistant to join our expanding team.

This is an exciting opportunity for someone who enjoys administrative work, client communication, and problem-solving, and wants to build a long-term career with a growing company.

What You'll Do

Make regular inbound and outbound calls to clients, suppliers, and technicians for follow-ups, scheduling, and coordination professionally.

Create and update jobs, work orders, and customer records in our job management system.

Schedule jobs and coordinate with field technicians to ensure smooth daily operations.

Follow up on timesheets, job notes, outstanding tasks, and required documentation.

Prepare, organise, and maintain digital forms, records, and compliance-related documents.

Monitor deadlines and ensure administrative tasks are completed accurately and on time.

Provide general administrative support to the Office Manager and wider team.

Identify opportunities to improve workflows and help maintain efficient office operations.

What We're Looking For

Previous experience in administration, virtual assistance, customer service, or a similar role.

Excellent written and spoken English, with confidence communicating with New Zealand clients and suppliers.

Must be comfortable with and enjoy handling inbound and outbound calls, as phone communication is a regular and essential part of the role.

Strong attention to detail, organisational skills, and time management.

Proactive, resourceful, and able to work independently with minimal supervision.

A problem-solver who takes initiative rather than waiting for instructions.

Honest, dependable, and committed to producing high-quality work.

Comfortable learning new software, systems, and processes.

Able to manage multiple tasks and changing priorities in a fast-paced environment.

Experience with Simpro or other job management software is an advantage but not required.

Training will be provided for the right candidate. We value attitude, initiative, reliability, and willingness to learn just as much as previous experience.

Starting rate of ₱80 per hour.

Work remotely following New Zealand business hours.

Outstanding performers may be considered for an earlier salary review and/or increased working hours.

Benefits and Incentives

Anniversary Bonus: Equivalent to 1–4 weeks of pay upon completing 12 months of continuous employment.

Performance Incentives: For consistently achieving or exceeding agreed KPIs.

Life/Health Insurance: Coverage of up to ₱30,000 per year after 12 months of continuous employment.

Company-Sponsored Travel: 50%–100% of travel costs covered for eligible local or international trips.

Ongoing Training & Professional Development: Opportunities to develop your skills and grow within the company.

Why Join Zion Fire?

Work directly with a growing New Zealand company.

Gain valuable experience in administration, operations, and the fire protection industry.

Opportunity to take ownership of your responsibilities and contribute ideas for improvement.

Work with a supportive, faith-based team that values honesty, initiative, teamwork, and continuous improvement.

Build a long-term career with opportunities for professional growth.