Patient Access Specialist (Transfer Center)

Bon Secours; Philippines; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Comprehensive health coverage

Work From Home allowance

Vacation and sick leave

Statutory benefits: SSS/PhilHealth/Pag

Role-specific allowances

Career growth opportunities

Hybrid/onsite/virtual options

Job summary

Bon Secours Mercy Health is seeking a Transfer Center Access Specialist in the Philippines who coordinates patient transfer logistics, bed placement, and care continuity across facilities. You will support intake workflows, communications with clinicians, and transportation arrangements to ensure timely patient care.

The role requires an active PHRN license and at least 1 year in healthcare or a clinical environment, with preference for US hospital transfer experience and Epic/Genesys

Qualifications

• Active PHRN license and Philippine RN license required.
• Bachelor’s degree in Nursing or health sciences.
• 1+ year healthcare or healthcare contact center experience required.
• 1+ year experience in a clinical environment (required).
• 1+ year experience working in a US hospital – Preferred.
• Epic Electronic Health Record experience preferred.
• Genesys contact center experience – Preferred.

Responsibilities

• Coordinate intakes, patient access and transfer workflows focusing on quality, safety and efficiency.
• Collaborate with physicians, nurses and care teams to ensure timely acceptance, bed assignment and plan of care.
• Serve as liaison between patients, caregivers, providers, hospital staff and external agencies, coordinating transportation and follow-up.
• Apply clinical knowledge and problem-solving to recommend optimal patient outcomes based on information and facility capabilities.
• Document, enter, retrieve and protect patient information in the EMR and required systems, ensuring regulatory compliance.

Skills

Care coordination

Clinical communication

EMR navigation

Multitasking

Education

Bachelor’s Degree in Nursing

Tools

Epic EHR

Genesys

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Primary Function/General Purpose of Position

The TransferCenterAccessSpecialist coordinates patient transferlogisticsand supports patient acceptance, bed placement, and continuity of care using client-defined workflows to ensure patients receive care at theappropriate leveland capability. This role collaborates closely with clinical teams, physicians, leadership, and referring facilities to facilitate efficient patientlogistics,identifyand report barriers to access and throughput, and uphold professional, clinical, and evidence-based standards. Responsibilities also include providing non-licensed clinical and clerical support such as call intake, care coordination, scheduling, and communication to support patient logistics and care team collaboration across assigned services or books of business.

Essential Job Functions

• Coordinatefunctionsacrossintakeservices,patientaccessand transferworkflows to identify appropriatelevelof care, accepting providers, consultations, and bed placement across all referral sources, with a focus on quality, safety, and efficiency.

• Collaborate directly with physicians, nurses, and care teams at referring and receiving facilities to ensureaccurateclinical communication,timelyacceptance,appropriate bedassignment, and development of an effective plan of care.

• Serve as a liaison between patients, caregivers, providers, hospital staff, and external agencies through professional and effective communication whilefacilitatingcare coordination activities—including transportation arrangements, scheduling, care instructions, escalation, and follow-up—in accordance withestablished workflows, algorithms, and delegated responsibilities.

• Apply critical thinking, clinicalexperience, and problem-solving skills to recommendoptimalpatient outcomes based on clinical information, preferences, and facility capability and capacity.

• Utilize established workflows and algorithms todetermineintake completion, escalation needs, care team activation, and ongoing case status management.

• Accurately document, enter, retrieve, and protect patient information within theElectronic Medical Record (EMR)and all required systems, ensuring compliance with regulatory, privacy, and data collection standards.

• DemonstrateproficiencywithElectronic Health Record (EHR)platforms, telephony, and office systems whilemaintainingdata accuracy, timeliness, and protection of PHI.

• Maintain awareness of care events and case status byfacilitatingongoing communication related to instructions, escalation, bed assignment, transportation, readmission potential, discharge planning, andfollow‑upneeds.

• Monitor individual and team performance and compliance, support regulatory and quality initiatives, andidentify, report, and recommend solutions for safety, compliance, and operational risks.

• Demonstrate knowledge of regulatory requirements including EMTALA, HIPAA, ethics, compliance, and quality standards, and accelerate concerns through appropriate chainof command.

• Maintain professional, collaborative relationships with interdisciplinary care teams andparticipatein shared leadership.

• Participate in process improvement, professional development, peer development, and peer review activities, while performingadditionaltasks, projects, and analyses as assigned or directed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be requiredto perform other job-relatedduties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Active PHRN License Active, unrestricted Philippines Registered Nurse (PHRN) license through the Professional Regulation Commission (PRC) – Required

Previousorcurrent US Registered Nurse (RN) License–Preferred

Education

Bachelor’s Degree,Nursing,Health Sciences/Healthcare Informatics/Healthcare Management –Required

Work Experience

1+year ofhealthcare or healthcare contact centerexperience – Required

1+ years of experience inaclinical environment (required)

1+ year experience working in a US hospital –Preferred

1+ year experience working in a transfer center supporting a US health system – Preferred

Training

EpicElectronicHealthRecord – Preferred

Genesys contact center – Preferred

Language

English

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One‑time Work From Home allowance, connectivity allowance, wellness allowance and role‑specific allowances

• Paid vacation and sick leave

• Government‑mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission‑driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture‑building activities

Benefits may vary based on employment terms and role.

Department:

Human Resources - Talent Acquisition - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.