Compassionate Chat Support Specialist (Mon–Fri 10–3)

TTEC; Lipa; On-site; PHP 167,000 - 257,000; Part time

Job summary

TTEC is hiring a Customer Care Representative to work onsite in Lipa, Philippines. The role focuses on resolving customer issues via chat, text, email, social media, and other nonverbal platforms, with a strong emphasis on written communication.

You will join a global team, report to a Team Lead, and contribute to delivering exceptional customer experiences. Availability includes a consistent Monday–Friday schedule from 10am to 3pm.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months call center experience or background in lending or financial services.
• Strong product knowledge and basic computer skills.

Responsibilities

• Answer incoming communications from customers via chat, text, email, social media.
• Resolve issues with customers using written communication only.

Skills

Written communication

Customer service

Education

Completed 2 years in college or equivalent

Tools

Computer experience

Job description

TTEC is hiring a Customer Care Representative to work onsite in Lipa, Philippines. The role focuses on resolving customer issues via chat, text, email, social media, and other nonverbal platforms, with a strong emphasis on written communication.

You will join a global team, report to a Team Lead, and contribute to delivering exceptional customer experiences. Availability includes a consistent Monday–Friday schedule from 10am to 3pm.