Chat Customer Service Representative

TTEC; Lipa; On-site; PHP 167,000 - 257,000; Part time

Job summary

TTEC is hiring a Customer Care Representative to work onsite in Lipa, Philippines. The role focuses on resolving customer issues via chat, text, email, social media, and other nonverbal platforms, with a strong emphasis on written communication.

You will join a global team, report to a Team Lead, and contribute to delivering exceptional customer experiences. Availability includes a consistent Monday–Friday schedule from 10am to 3pm.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months call center experience or background in lending or financial services.
• Strong product knowledge and basic computer skills.

Responsibilities

• Answer incoming communications from customers via chat, text, email, social media.
• Resolve issues with customers using written communication only.

Skills

Written communication

Customer service

Education

Completed 2 years in college or equivalent

Tools

Computer experience

Job description

Job Description: Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

Monday to Friday from 10am to 3pm.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring To The Role

• Completed 2 years in college or equivalent
• At least 6 months call center experience or with background in lending or financial services
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspective and for you to bring value to the table in your own unique way.

Primary Location

PH-Calabarzon-Lipa

Job

Customer Care Representative