Community Relations Associate

Enderun Colleges, Inc.; Pasig; On-site; PHP 279,000 - 424,080; Full time

Benefits offered by this job

HMO

Free meals

Parking space

Job summary

Enderun Colleges, Inc. in Pasig on-site invites applications for the Community Relations Associate. You will blend front desk duties with client relationship management, events, and daily facility operations to deliver a premier member experience.

The role emphasizes proactive community engagement, tenant collaboration, and high-quality service, with responsibilities spanning tours, inquiries, bookings, and reporting to management.

Qualifications

• Bachelor’s degree in Hotel & Restaurant Management, Business Management or Business Administration.
• At least 1 year of customer service or front desk experience; fresh graduates welcome.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as primary point of contact for clients and visitors
• Manage front desk inquiries, bookings, and walk-ins
• Coordinate events, workshops, and community activities
• Support operations and facilities management to ensure smooth daily functions
• Build and maintain relationships with tenants and partner organizations
• Prepare operational reports and maintain client records

Skills

Front desk operations

Client relationship management

Event coordination

Sales support

Community engagement

Operations management

Education

Bachelor’s Degree in Hotel & Restaurant Management, Business Management or Business Administration

Job description

On-site - Pasig No Exp Required Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

• HMO
• Free Meals, Parking Space

Synopsis of Role

The Community Relations Associate serves as the primary point of contact for clients and visitors within Enderun Co-Working Spaces. This role combines front desk operations, client relationship management, sales support, event coordination, and day-to-day facility oversight.

The position is responsible for creating a welcoming and professional environment while ensuring smooth operations and a high-quality member experience.

Essential Functions

Community Relations & Engagement

• Build and maintain relationships with individuals, tenants, and partner organizations that support the center’s goals
• Foster a strong sense of community within the co-working space through proactive engagement
• Identify and optimize opportunities for tenant collaboration and community growth
• Lead community marketing efforts to strengthen market presence and support sales initiatives

Front Desk & Client Experience

• Serve as the primary point of contact for all clients, guests, and walk-ins
• Provide a warm, professional, and service-oriented experience at all times
• Manage inquiries, bookings, and day-to-day front desk operations
• Respond to requests for information or direct inquiries to the appropriate contact person
• Handle walk-in inquiries and present co-working packages and services effectively
• Conduct site tours and assist in converting leads into clients or members
• Maintain and update customer profiles and client records
• Build strong client relationships to support retention and satisfaction

Events & Community Activation

• Conceptualize, plan, and implement events, workshops, and community initiatives
• Coordinate event logistics, vendors, and on-site execution
• Ensure events contribute to community engagement and business objectives

Operations & Facilities Management

• Oversee day-to-day operations of the center to ensure smooth and efficient functioning
• Manage center logistics including room readiness, scheduling, and space utilization
• Coordinate with housekeeping and maintenance teams to maintain cleanliness and order
• Monitor and address operational issues in a timely and professional manner

Problem Resolution & Service Excellence

• Address client concerns, feedback, and operational issues promptly
• Ensure issues are resolved effectively while maintaining a high level of professionalism
• Escalate concerns when necessary and follow through to resolution

Administrative & Reporting

• Prepare operational and performance reports for management
• Maintain accurate records of client activity, occupancy, and engagement
• Support internal coordination and reporting requirements

Preferred Education and Experience

• Bachelor’s Degree from a reputable university in Hotel and Restaurant Management, Business Management or Business Administration.
• Must have at least 1year of work experience, handling customer service function will be an advantage
• Fresh Graduates are welcome to apply