Community Relations Associate

Enderun Colleges, Inc.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

Free meals

Parking space

Job summary

Enderun Co-Working Spaces in Mandaluyong is seeking a Community Relations Associate to manage front desk operations, client relationships, and events. The role blends hospitality, sales support, and facility oversight to ensure a welcoming, high-quality member experience.

The candidate will build tenant relationships, coordinate tours, and help convert inquiries into memberships while supporting daily operations and reporting. On-site at The Podium location.

Qualifications

• Bachelor’s Degree from a reputable university in Hotel and Restaurant Management, Business Management or Business Administration.
• At least 1 year of work experience; fresh graduates are welcome to apply.
• On-site role at Mandaluyong City, Metro Manila.

Responsibilities

• Build and maintain relationships with tenants, clients and partners.
• Provide warm, professional front desk service and manage inquiries and bookings.
• Plan and execute events, workshops, and community initiatives.
• Oversee day-to-day operations and space utilization at the co-working center.
• Prepare operational and performance reports for management.

Skills

Customer service

Front desk

Event planning

Facilities management

Relationship building

Education

Bachelor's degree in Hotel and Restaurant Management

Bachelor's degree in Business Management

Bachelor's degree in Business Administration

Job description

On-site - Mandaluyong No Exp Required Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Free Meals, Parking Space

Synopsis of Role

The Community Relations Associate serves as the primary point of contact for clients and visitors within Enderun Co-Working Spaces. This role combines front desk operations, client relationship management, sales support, event coordination, and day-to-day facility oversight.

The position is responsible for creating a welcoming and professional environment while ensuring smooth operations and a high-quality member experience.

Essential Functions

Community Relations & Engagement

• Build and maintain relationships with individuals, tenants, and partner organizations that support the center’s goals
• Foster a strong sense of community within the co-working space through proactive engagement
• Identify and optimize opportunities for tenant collaboration and community growth
• Lead community marketing efforts to strengthen market presence and support sales initiatives

Front Desk & Client Experience

• Serve as the primary point of contact for all clients, guests, and walk-ins
• Provide a warm, professional, and service-oriented experience at all times
• Manage inquiries, bookings, and day-to-day front desk operations
• Respond to requests for information or direct inquiries to the appropriate contact person
• Handle walk-in inquiries and present co-working packages and services effectively
• Conduct site tours and assist in converting leads into clients or members
• Maintain and update customer profiles and client records
• Build strong client relationships to support retention and satisfaction

Events & Community Activation

• Conceptualize, plan, and implement events, workshops, and community initiatives
• Coordinate event logistics, vendors, and on-site execution
• Ensure events contribute to community engagement and business objectives

Operations & Facilities Management

• Oversee day-to-day operations of the center to ensure smooth and efficient functioning
• Manage center logistics including room readiness, scheduling, and space utilization
• Coordinate with housekeeping and maintenance teams to maintain cleanliness and order
• Monitor and address operational issues in a timely and professional manner

Problem Resolution & Service Excellence

• Address client concerns, feedback, and operational issues promptly
• Ensure issues are resolved effectively while maintaining a high level of professionalism
• Escalate concerns when necessary and follow through to resolution

Administrative & Reporting

• Prepare operational and performance reports for management
• Maintain accurate records of client activity, occupancy, and engagement
• Support internal coordination and reporting requirements

Preferred Education and Experience

• Bachelor’s Degree from a reputable university in Hotel and Restaurant Management, Business Management or Business Administration.
• Must have at least 1year of work experience, handling customer service function will be an advantage
• Fresh Graduates are welcome to apply

Working Location

4th Floor, 4th Floor, The Podium, ADB Ave, Ortigas Center, Mandaluyong City, 1550 Metro Manila, Philippines