Community Operations Associate

Kumu; Philippines; Presencial; PHP 200 000 - 280 000; Tempo integral

Resumo da oferta

Kumu in the Philippines is seeking highly driven individuals for our Community Operations team. You will work on the frontlines with users, building relationships, understanding behavior, and identifying opportunities to drive growth and engagement across the platform.

You will engage daily with users through in-app hangouts, chats, or calls, conduct surveys, and share actionable insights with internal teams.

Qualificações

• Fresh graduates or undergraduates with relevant experience.
• Must be at least 21 years old.
• Own smartphone and laptop.
• Willing to shift schedules, including weekends and holidays.
• Tech savvy; familiarity with Google Workspace and the Kumu app is a plus.

Responsabilidades

• Engage with users daily through in app hangouts, chats, or calls.
• Conduct surveys and gather insights to understand user needs and behavior.
• Build genuine relationships across a diverse user base.
• Spot opportunities for growth, retention, and monetization.
• Act as the voice of the user by sharing actionable insights with internal teams.

Conhecimentos

Self-motivation

Empathy

Communication

Observant

Adaptability

Growth mindset

Formação académica

Open to fresh graduates or undergraduates

Ferramentas

Google Workspace

Kumu app

Descrição da oferta de emprego

We’re looking for highly driven, people-oriented individuals to join our Community Operations team. This role is at the frontlines of our community—working directly with users to understand behavior, build relationships, and identify opportunities to drive growth.

What you’ll do:

• Engage with users daily through in app hangouts, chats, or calls
• Conduct surveys and gather insights to understand user needs and behavior
• Build genuine relationships across a diverse user base
• Spot opportunities for growth, retention, and monetization
• Act as the voice of the user by sharing actionable insights with internal teams

What we’re looking for:

• Strong self-motivation and ownership mindset
• High level of empathy and ability to connect with people from all backgrounds
• Clear and logical communication skills (spoken and written, any language)
• Observant and proactive—able to identify patterns and opportunities on the ground
• Willingness to hustle and adapt in a fast-paced environment

Qualifications:

• At least 21 years old
• Open to fresh graduates or undergraduates with relevant experience
• Must have a personal smartphone and laptop
• Amenable to shifting schedules, including weekends and holidays
• Tech savvy. Familiarity with google workspace and the kumu app is a plus.
• Willing to report to our Makati office at least once per quarter

Why this role matters:

This role directly impacts how we grow. You’ll be closest to our users—helping us understand what works, what doesn’t, and where the next opportunity lies.