【Philippines】Community Operation Specialist

Transsion; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Transsion in the Philippines seeks a Product Operations and Growth specialist to build and nurture local user communities across major platforms, plan campaigns, recruit seed users, and gather insights to inform product decisions.

You will collaborate with Product, Design, and Engineering to localize features, test launches, and drive growth, engagement, and monetization through data-driven strategies. Strong communication and PM skills are essential.

Qualifications

• Bachelor's degree with 3+ years in Product Operations, Growth, PM or related fields.
• Strong knowledge of the Philippine market, consumer behavior, and digital ecosystem.
• Proven experience in user growth, community engagement, and product optimization.
• Strong analytical, communication, project management, and problem-solving skills.
• Fluent in English and Filipino/Tagalog.

Responsibilities

• Build and grow diversified user communities across Facebook, Messenger, WhatsApp, Telegram, Discord, and other local platforms.
• Plan and execute community engagement activities, user campaigns, product testing, and feedback programs.
• Recruit and manage seed users, power users, and community advocates.
• Conduct market research, user interviews, competitor analysis, and identify local user insights.
• Collect and analyze user feedback, then collaborate with Product, Design, and Engineering to improve the product.
• Support product localization, feature testing, launches, and post-launch evaluation.
• Drive user growth, engagement, retention, and monetization through data-driven strategies.
• Track campaign performance and recommend continuous improvements.

Skills

Growth

Product Management

Community Operations

Data analysis

Communication

Project management

English

Filipino/Tagalog

Education

Bachelor's degree

Job description

• Build and grow user communities across Facebook, Messenger, WhatsApp, Telegram, Discord, and other local platforms.
• Plan and execute community engagement activities, user campaigns, product testing, and feedback programs.
• Recruit and manage seed users, power users, and community advocates.
• Conduct market research, user interviews, competitor analysis, and identify local user insights.
• Collect and analyze user feedback, then collaborate with Product, Design, and Engineering to improve the product.
• Support product localization, feature testing, launches, and post-launch evaluation.
• Drive user growth, engagement, retention, and monetization through data-driven strategies.
• Track campaign performance and recommend continuous improvements.

Qualifications

• Bachelor's degree with 3+ years of experience in Product Operations, Growth, Product Management, Community Operations, or related fields.
• Strong knowledge of the Philippine market, consumer behavior, and digital ecosystem.
• Proven experience in user growth, community engagement, and product optimization.
• Strong analytical, communication, project management, and problem-solving skills.
• Fluent in English and Filipino/Tagalog.

Preferred Qualifications

• Experience with AI products, mobile apps, keyboard apps, or productivity tools.
• Experience launching or scaling digital products in the Philippine market.
• Knowledge of SEO, ASO, performance marketing, or Generative Engine Optimization (GEO).
• Strong network with creators, influencers, universities, or digital communities.