Community Admin

Reliasourcing; Philippines; On-site; PHP 165,000 - 331,000; Full time

Job summary

Reliasourcing is seeking a Community Admin to support the Ambassador Community team in day-to-day operations, primarily reviewing ambassador applications and content submissions for our growing brand community.

The role involves engaging across brand channels, managing submissions, coordinating send outs, and maintaining a consistent brand voice across social platforms such as Facebook, Instagram, and TikTok. Evening and weekend shifts are required to align with community activity.

Qualifications

• Evening and weekend shifts required to support community activity.
• Highly organized with ability to manage multiple projects.
• Knowledge of current trends in brand and community marketing.
• Detail-oriented despite repetitive workload.
• Excellent writing skills and experience drafting copy.
• Ability to multitask and prioritize work effectively.
• Self-starter able to work independently.
• Proactive communication and initiative across tasks.

Responsibilities

• Support on the day-to-day engagement of the client’s community channels, across questions, comments, and support requests.
• Careful review and consideration of ambassador applications.
• Maintain and clear the community platform’s ambassador submissions, content submissions, and documents.
• Maintain a unified brand voice across insider channels and ensure consistent brand tone of voice.
• Contribute ideas for growth and improved community experience.
• Provide essential administrative support for the community team and ambassador relations.
• Coordinate and manage send outs, ensuring efficiency and compliance.
• Respond to inquiries daily and engage with ambassador posts on social platforms.

Skills

Organization

Time management

Writing skills

Multitasking

Proactive communication

Independent work

Initiative

Brand marketing knowledge

Job description

Hourly expectation: 40 hours per week (FT)/ 20 hours per week (PT)

Job Overview

This Community Admin role will help support the client’s Ambassador Community team in a wide variety of day-to-day operations. A large portion of this role will involve reviewing ambassador applications and content submissions for our ever-growing brand community.

Responsibilities

Community Support

• Support on the day-to-day engagement of the client’s community channels. Be both proactive and reactive with the community, engaging across questions, comments, and support requests efficiently.
• Careful review and consideration of ambassador applications.
• Maintain and clear the community platform’s ambassador submissions from pending applications, content submissions, document submissions, etc.
• Maintain a unified brand voice across different insider social and chat channels and ensure responses are consistently conveying appropriate brand TOV.
• Contribute ideas and suggestions for fostering community growth and enhancing customer satisfaction and community experience.

Operational Support

• Provide essential administrative support to ensure the smooth operation of the community team and ambassador relationships; this will be varied, but some examples could include sending packages, tracking packages, updating external communications, meeting notes, etc.

Send outs Management

• Coordinate and manage send outs, whether they are gratis or otherwise.
• Ensure that send outs are processed efficiently and in compliance with company guidelines.

Social Media Engagement

• Respond to community inquiries across all brand insider channels daily
• Engage effectively and in a timely manner with brand ambassador posts across Facebook, Instagram, and TikTok.
• Be responsible for downloading and tracking ambassador social media posts

Skills and Requirements

• Must be comfortable working regular weekly evenings and weekend shifts to adhere to regular community activity
• Highly organized and able to manage multiple projects simultaneously
• Knowledge of current trends in brand and community marketing
• High-level attention to detail as workload can be repetitious
• Excellent writing skills and experience drafting copy
• Ability to multitask and prioritize work effectively
• Self-starter and able to work independently
• Communicate proactively and take initiative across all tasks and projects