Community Operations Specialist

Megabet Corp.; Parañaque; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading gaming company is seeking a Community Manager to lead and manage a team of specialists. The role involves developing community engagement strategies, monitoring performance, and collaborating with various teams. Ideal candidates have over 3 years of experience in community management, with strong leadership skills. This position is located in Metro Manila, Philippines.

Qualifications

• 3+ years in community management or customer success experience.
• 1+ year in a leadership role.
• Strong communication and problem-solving skills.

Responsibilities

• Lead, mentor, and manage a team of community specialists.
• Develop and implement community engagement strategies.
• Monitor and report on community performance metrics.
• Work closely with product, marketing, and support teams.
• Manage conflicts and uphold community guidelines.
• Oversee community programs.

Skills

Leadership

Communication

Problem-solving

Data-driven mindset

Job description

Key Responsibilities

• Lead, mentor, and manage a team of community specialists.
• Develop and implement community engagement strategies.
• Monitor and report on community performance metrics.
• Work closely with product, marketing, and support teams to integrate community feedback.
• Manage conflicts, moderation, and uphold community guidelines.
• Oversee community programs (ambassador, events, etc.).

Qualifications

• 3+ years in community management or customer success, with 1+ year in a leadership role.
• Strong leadership, communication, and problem-solving skills.
• Data-driven with a customer-focused mindset.