Social Media Community Admin

Reliasourcing Inc.; Philippines; On-site; PHP 237,000 - 321,000; Full time

Job summary

Reliasourcing Inc. is hiring a Social Media Community Admin (Skincare Brand) to support the Ambassador Community team.

The role involves reviewing ambassador applications and content submissions for our growing brand community, and engaging across questions, comments, and support requests. You will maintain a unified brand voice across multiple channels, track ambassador posts, and contribute ideas to foster community growth and customer satisfaction, while providing essential admin support for

Qualifications

• Must be comfortable working regular weekly evenings and weekends shifts to align with community activity.
• Highly organized and able to manage multiple projects simultaneously.
• Knowledge of current trends in brand and community marketing.
• High-level attention to detail as workload can be repetitious.
• Excellent writing skills and experience drafting copy.
• Ability to multitask and prioritize work effectively.
• Self-starter and able to work independently.
• Communicate proactively and take initiative across all tasks and projects.

Responsibilities

• Support day-to-day engagement of clientc9s community channels, engaging across questions, comments, and support requests.
• Careful review and consideration of ambassador applications.
• Maintain and clear ambassador submissions from pending status.
• Maintain a unified brand voice across insider social and chat channels and ensure responses convey the brand TOV.
• Contribute ideas for fostering community growth and customer satisfaction.
• Provide essential administrative support to ensure smooth operation of the community team and ambassador relationships; may include sending packages and tracking shipments.

Skills

Communication

Copywriting

Organization

Multitasking

Detail-oriented

Initiative

Independent work

Proactive communication

Job description

Job Title:

Social Media Community Admin (Skincare Brand)

Salary offer:

25k (negotiable)

Job Overview

This Social Media Community Admin role will help support the Ambassador Community team in a wide variety of day to day operations. A large portion of this role will involve reviewing ambassador applications and content submissions for our ever-growing brand community.

Responsibilities

• Support on the day-to-day engagement of client's community channels. Be both proactive and reactive with the community, engaging across questions, comments, and support requests efficiently.


• Careful review and consideration of ambassador applications.


• Maintain and clear community platform’s ambassador submissions from pending.


• Maintain a unified brand voice across different insider social and chat channels and ensure responses are consistently conveying appropriate brand TOV.


• Contribute ideas and suggestions for fostering community growth and enhancing customer satisfaction and community experience.


• Provide essential administrative support to ensure the smooth operation of the community team and ambassador relationships; this will be varied but some examples could include sending packages, tracking packages, updating external.

Send outs Management

• Coordinate and manage send outs, whether they are gratis or otherwise.


• Ensure that send outs are processed efficiently and in compliance with company guidelines.

Social Media Engagement

• Respond to community inquiries across all brand insider channels daily.


• Engage effectively and in a timely manner with brand ambassador posts across Facebook, Instagram and TikTok.


• Be responsible for downloading and tracking ambassador social media posts.

Skills and Requirements

• Must be comfortable working regular weekly evenings and weekends shifts to adhere to regular community activity.


• Highly organized and able manage multiple projects simultaneously.


• Knowledge of current trends in brand and community marketing.


• High-level attention to detail as workload can be repetitious.


• Excellent writing skills and experience drafting copy.


• Ability to multitask and prioritize work effectively.


• Self-starter and able to work independently.


• Communicate proactively and take initiative across all tasks and projects.