Community Manager

Pavago; Mexico; On-site; PHP 3,685,503 - 4,914,004; Full time

Job summary

Pavago is seeking a Community Manager to lead and engage a vibrant entrepreneur community of 160 members. This role focuses on daily interactions, building relationships, organizing events, and ensuring member satisfaction in a remote setting. The ideal candidate will possess strong interpersonal communication skills, be organized, and have a proactive approach to community engagement.

As the Community Manager, you will foster a welcoming environment, facilitate networking opportunities, and manage member check-ins. Additionally, you will analyze engagement metrics to continuously improve the community experience.

Qualifications

• Excellent spoken and written English with a neutral, U.S.-friendly accent.
• Experience in community management, customer success, or relationship management.
• Strong ability to initiate conversations and build relationships.

Responsibilities

• Engage with members daily and facilitate discussions.
• Monitor member participation and satisfaction.
• Coordinate member-facing events to enhance community experience.

Skills

Interpersonal skills

Relationship building

Strong communication

Customer service

Organizational skills

Tools

Slack

Zoom

Google Workspace

Typeform

Job description

Job Title: Community Manager

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Location: LATAM or Africa Preferred (Remote)

About the Role

Our client is seeking a proactive, relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily community engagement, relationship building, member satisfaction, and event coordination.

The Community Manager plays a critical role in fostering meaningful relationships, driving participation, and maintaining a professional, welcoming, and high-energy environment across the community. You will act as the bridge between members, helping create valuable connections while ensuring members remain engaged, supported, and satisfied.

This role is ideal for someone who is outgoing, highly organized, customer-service oriented, and naturally skilled at building relationships and facilitating conversations.

Responsibilities

Daily Community Engagement

• Actively manage and participate in daily conversations within Slack
• Initiate discussions, encourage participation, and maintain strong engagement levels
• Foster a welcoming, professional, and energetic community atmosphere
• Respond promptly to member questions, conversations, and requests
• Encourage meaningful discussions that strengthen member relationships

Relationship Building & Member Connections

• Introduce members to one another based on shared interests, industries, or goals
• Facilitate peer-to-peer networking opportunities within the community
• Build strong relationships with members through proactive communication and engagement
• Serve as a connector who strengthens trust and collaboration across the community

Member Satisfaction & Retention

• Conduct recurring member check-ins to gather feedback and assess satisfaction
• Identify disengaged members and proactively re-engage them
• Monitor churn indicators and support retention through relationship-building efforts
• Address concerns professionally while ensuring a positive member experience
• Continuously improve the member experience through feedback and observation

Event Coordination & Community Experiences

• Coordinate member-facing events such as retreats, dinners, virtual meetups, and networking sessions
• Manage event logistics, scheduling, communication, and follow-through
• Support initiatives designed to deepen member relationships and increase engagement
• Ensure events deliver a smooth and high-quality experience for attendees

Engagement Tracking & Reporting

• Track engagement metrics including participation levels, member interactions, event attendance, and community activity
• Maintain organized records and reporting on member engagement trends
• Provide insights and recommendations to internal stakeholders based on engagement data
• Use feedback and participation trends to improve retention and community health

Feedback & Survey Management

• Manage satisfaction surveys using tools such as Typeform and email campaigns
• Analyze member feedback and identify opportunities for improvement
• Share actionable insights and recommendations internally

Ownership & Operational Support

• Take ownership of overall community health and engagement
• Identify operational gaps and proactively implement solutions
• Adapt to evolving community priorities and business needs
• Support leadership with ongoing community initiatives and member experience improvements

What Makes You a Perfect Fit

• Outgoing, proactive, and confident initiating conversations
• Relationship-oriented with a strong community-first mindset
• Strong customer service instincts and member-focused communication style
• Highly organized with strong follow-through and operational discipline
• Professional communicator across Slack, email, and video calls
• Adaptable, ownership-driven, and comfortable operating independently in a remote environment
• Positive energy and enthusiasm for creating meaningful community experiences

Required Experience & Skills

• Excellent spoken and written English with a neutral, U.S.-friendly accent
• Strong interpersonal and relationship-building abilities
• Experience coordinating or supporting member-facing events or communities
• Strong communication and stakeholder management skills
• Comfortable using Slack, Zoom, Google Workspace, and digital collaboration tools
• Reliable high-speed internet and professional remote work setup
• Availability to work U.S. business hours across ET–PT time zones

Ideal Experience & Skills

• Previous experience in community management, customer success, member success, or relationship management
• Background in event coordination, hospitality, customer support, or networking communities
• Familiarity with Slack, Typeform, and community engagement platforms
• Experience supporting U.S.-based clients or understanding U.S. communication styles
• Proven success improving member engagement, satisfaction, or retention metrics
• Experience in entrepreneurial, coaching, mastermind, or private membership communities

What Does a Typical Day Look Like?

A Community Manager’s day revolves around maintaining strong member engagement, building relationships, and creating a valuable community experience. You will:

• Engage with members daily through Slack conversations and community discussions
• Introduce members to one another based on mutual goals and interests
• Monitor participation levels and identify members needing additional engagement
• Coordinate event logistics and communicate upcoming community activities
• Conduct member check-ins and gather feedback
• Review engagement data and provide insights to leadership
• Support retention by proactively strengthening member relationships

In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged every day.

Key Metrics for Success (KPIs)

• Consistent daily engagement and participation within Slack
• Member satisfaction and retention rates
• Event attendance and participation levels
• Number and quality of member introductions facilitated
• Reduction in churn and improved member engagement
• Accuracy and consistency of engagement tracking and reporting

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Practical Task (Community Engagement or Member Connection Scenario)
• Client Interview
• Offer & Background Verification