Sr. Community Management Specialist

Converge ICT Solutions Inc.; Pasig; On-site; PHP 300,000 - 460,000; Full time

Job summary

Converge ICT Solutions Inc. in Metro Manila is seeking a Community Specialist to develop and execute a comprehensive community strategy, build online communities across forums and social platforms, and create engaging content.

You will moderate discussions, analyze data, and report on community health, collaborating with marketing, product, and support teams to translate insights into business initiatives. This role requires a bachelor’s degree in Marketing or Communications and 1+ years in

Qualifications

• Bachelor’s degree in Marketing or Communications.
• 1+ years in sales or community management, preferably senior.
• Experience in ad agencies.
• Proven ability to build and manage online communities.
• Excellent written and verbal communication skills.
• Strong knowledge of social media platforms and best practices.
• Ability to create engaging content for audiences.

Responsibilities

• Develop and implement a comprehensive community strategy.
• Build and nurture online communities across forums and social platforms.
• Create and curate engaging content that resonates with the target audience.
• Moderate discussions, enforce guidelines, and maintain a positive environment.
• Engage proactively with community members and foster relationships.
• Track metrics, analyze data, and report on community health and performance.
• Identify and cultivate relationships with influencers and brand advocates.
• Collaborate with marketing, product, and customer support teams to integrate insights.
• Stay up-to-date on industry trends and best practices in community management.
• Manage community tools and platforms.
• Develop and execute community events and initiatives.

Skills

Written communication

Verbal communication

Social media management

Content creation

Community analytics

Education

Bachelor's degree in Marketing, Communications, or a related field

Job description

• Develop and implement a comprehensive community strategy aligned with business goals.
• Build and nurture online communities across various platforms (e.g., forums, social media, etc.).
• Create and curate engaging content that resonates with the target audience.
• Moderate discussions, enforce community guidelines, and maintain a positive environment.
• Proactively engage with community members, fostering meaningful conversations and building relationships.
• Track key metrics, analyze data, and provide regular reports on community health and performance.
• Identify and cultivate relationships with key influencers and brand advocates.
• Collaborate with marketing, product, and customer support teams to integrate community insights.
• Stay up-to-date on industry trends and best practices in community management.
• Manage community tools and platforms.
• Develop and execute community events and initiatives.
• Developing & Implementing a Community Strategy: This role will create and execute a comprehensive community strategy aligned with business goals, including defining target audiences, engagement tactics, content strategy, and KPIs.
• Community Building & Engagement: The Specialist will actively engage with community members, fostering meaningful discussions, moderating content, and creating a welcoming and inclusive environment.
• Content Creation & Curation: Developing and curating engaging content that resonates with the community and drives participation.
• Data Analysis & Reporting: Tracking key metrics, analyzing data, and providing actionable insights on community health, sentiment, and trends.
• Cross-Functional Collaboration: Working closely with marketing, product, and customer support teams to integrate community insights into broader business strategies.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field.
• 1+ years of experience in sales, community management, preferably in a senior role.
• Experience in ad agency
• Proven track record of building and managing successful online communities.
• Excellent written and verbal communication skills.
• Strong understanding of social media platforms and best practices.
• Ability to create 1 engaging content that resonates with the target audience.