Communications Manager

Jones Lang LaSalle Property Consultants Pte Ltd; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd is seeking a Communications Manager to drive consistent, high-quality client communications across the region. You will steward the Account Communications Plan, ensure effective execution, measure impact, and continuously improve results.

The role bridges strategy and delivery, enabling frontline teams through training, content enablement, and performance insights while collaborating with Marketing, HR, Client Experience, and Operations to align

Qualifications

• Experience in communications planning and execution across multiple channels.
• Ability to train teams and enable content delivery with measurable impact.

Responsibilities

• Lead end-to-end execution of the regional Account Communications Plan with KPI tracking.
• Design training for account teams on tone, clarity, and client-focused messaging.

Job description

The Communications Manager role is a strategic and operational role responsible for driving consistency, quality, and impact across all client-facing communications within the region. You will serve as the regional steward of the Account Communications Plan—ensuring its effective execution, measurement, and continuous improvement. This role bridges strategy and delivery, supporting frontline teams through training, content enablement, and performance insights.

Key Responsibilities

Account Communications Plan Execution: Lead end-to-end implementation of the regional Account Communications Plan—including cadence governance, channel alignment (email, intranet, newsletters), stakeholder coordination, and KPI tracking (e.g., open rates, engagement lift, feedback loop closure).

Communications Training & Enablement: Design and deliver practical, role-specific comms training for account managers, service leads, and support teams—focused on tone, clarity, compliance, and client-centric messaging.

Newsletter Leadership: Oversee regional newsletter strategy—curating content, managing editorial calendars, coordinating contributors, and measuring readership impact and feedback.

Client Satisfaction (CSAT) Management: Own end-to-end delivery of the annual regional CSAT survey—including distribution, response analysis, report development, and actionable insight briefing for leadership and account teams.

Performance Reporting & Insights: Produce quarterly communications performance dashboards and an annual CSAT & Comms Effectiveness Report—highlighting trends, gaps, and recommendations tied to client experience and retention goals.

Cross-Functional Collaboration: Partner with Marketing, HR, Client Experience, and Operations to align comms initiatives with broader regional priorities and JLL brand standards.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Commercial & Industrial Property Management 1,001-5,000 employees

About Us

https://www.us.jll.com/content/dam/jll-com/documents/pdf/research/jll-why-work-with-us.pdf

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities.

JLL is a Fortune 500 company with nearly 300 corporate offices, operations in over 80 countries and a global workforce of 83,500 as of March 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit www.jll.com.

Facilities Management, Tenant representation, real estate, property, financial services, investment, corporate solutions, capital markets, outsourcing, commercial property, and sustainability

About Us

https://www.us.jll.com/content/dam/jll-com/documents/pdf/research/jll-why-work-with-us.pdf

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities.

JLL is a Fortune 500 company with nearly 300 corporate offices, operations in over 80 countries and a global workforce of 83,500 as of March 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit www.jll.com.

Facilities Management, Tenant representation, real estate, property, financial services, investment, corporate solutions, capital markets, outsourcing, commercial property, and sustainability

What can I earn as a Communications Manager