Communication Staff

CEBU GENERAL SERVICES INC.; Parañaque; On-site; PHP 223,000 - 357,000; Full time

Job summary

CEBU GENERAL SERVICES INC. in Metro Manila is seeking a Communication Staff to support effective communication and coordination across hotel management, employees, departments, and guests, ensuring information is communicated accurately and documented properly to sustain smooth daily hotel operations.

You will handle inquiries professionally, maintain organized records, monitor channels, and support departments with day-to-day coordination, contributing to a courteous, service-focused guest

Qualifications

• Strong verbal and written communication skills.
• Professional, courteous, and service-oriented approach when dealing with guests and colleagues.
• Good organisational skills and attention to detail.
• Ability to manage inquiries, coordinate multiple requests, and follow up in a timely manner.
• Ability to maintain confidentiality and handle information responsibly.
• Basic computer skills and familiarity with email, messaging, and document management tools.
• Previous experience in hotel operations, customer service, administration, or a communications-related role is an advantage.

Responsibilities

• Facilitate clear and timely communication between hotel management, employees, departments, and guests.
• Communicate and document important information, instructions, announcements, and reports.
• Handle inquiries professionally and provide accurate information or direct concerns to the appropriate department.
• Coordinate activities and follow up on communication requests to support efficient hotel operations.
• Maintain organised records of messages, reports, and other relevant communications.
• Monitor communication channels and ensure important updates are relayed to the appropriate stakeholders.
• Support departments with day-to-day coordination and communication requirements.

Skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Inquiry management

Confidentiality

Basic computer skills

Email and document management tools

Tools

Email apps

Messaging tools

Document management systems

Job description

About the role

The Communication Staff supports effective communication and coordination across hotel management, employees, departments, and guests. This role helps ensure that important information, instructions, announcements, and reports are communicated accurately, received promptly, and properly documented, contributing to smooth daily hotel operations.

Key responsibilities

• Facilitate clear and timely communication between hotel management, employees, departments, and guests.

• Communicate and document important information, instructions, announcements, and reports.

• Handle inquiries professionally and provide accurate information or direct concerns to the appropriate department.

• Coordinate activities and follow up on communication requests to support efficient hotel operations.

• Maintain organised records of messages, reports, and other relevant communications.

• Monitor communication channels and ensure important updates are relayed to the appropriate stakeholders.

• Support departments with day-to-day coordination and communication requirements.

What we're looking for

• Strong verbal and written communication skills.

• Professional, courteous, and service-oriented approach when dealing with guests and colleagues.

• Good organisational skills and attention to detail.

• Ability to manage inquiries, coordinate multiple requests, and follow up in a timely manner.

• Ability to maintain confidentiality and handle information responsibly.

• Basic computer skills and familiarity with email, messaging, and document management tools.

• Previous experience in hotel operations, customer service, administration, or a communications-related role is an advantage.