Concierge Supervisor

Private Advertiser; San Fernando; On-site; PHP 480,000 - 600,000; Full time

Job summary

Private Advertiser is seeking a Concierge Supervisor to oversee daily operations of the Concierge Department and deliver personalised guest service across every stay.

You will supervise concierge staff, coordinate guest requests, and ensure efficient, professional service aligned with resort hospitality standards. Strong communication, leadership, and knowledge of local attractions are essential.

Qualifications

• Bachelor in Hospitality Management or related field.
• 2–3 years in hotel or resort operations, preferably Concierge or Front Office.
• Previous supervisory experience is an advantage.
• Strong leadership and problem-solving abilities.

Responsibilities

• Supervise and monitor the daily activities and performance of Concierge personnel.
• Lead the delivery of excellent guest service and maintain resort hospitality standards.
• Assist guests with transportation arrangements, airport transfers, tours, excursions, restaurant reservations, and other special requests.
• Provide accurate information about resort facilities, services, amenities, local attractions, tourist destinations, and guest-related services.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Coordinate with Front Office, Housekeeping, Food and Beverage, Transportation, Security, and other departments to ensure seamless guest services.
• Ensure proper coordination of VIP arrivals, special occasions, and personalised guest arrangements.
• Monitor concierge service standards, staff grooming, attendance, and work performance.
• Prepare duty schedules, operational reports, and other departmental documentation.
• Maintain updated information on local tours, transportation providers, tourist destinations, and other guest services.
• Ensure the proper handling of guest luggage, belongings, and other concierge-related responsibilities.
• Recommend improvements that enhance guest satisfaction and the overall resort experience.

Skills

Excellent communication

Interpersonal skills

Leadership

Customer service

Education

Bachelor's degree in Hospitality Management

Job description

About the role

The Concierge Supervisor oversees the daily operations of the Concierge Department and leads the delivery of exceptional, personalised service throughout each guest's stay. This role supervises concierge personnel, coordinates guest requests and special arrangements, and ensures that all guest needs are handled efficiently, professionally, and in line with resort hospitality standards.

Key responsibilities

• Supervise and monitor the daily activities and performance of Concierge personnel.
• Lead the delivery of excellent guest service and maintain resort hospitality standards.
• Assist guests with transportation arrangements, airport transfers, tours, excursions, restaurant reservations, and other special requests.
• Provide accurate information about resort facilities, services, amenities, local attractions, tourist destinations, and guest-related services.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Coordinate with Front Office, Housekeeping, Food and Beverage, Transportation, Security, and other departments to ensure seamless guest services.
• Ensure proper coordination of VIP arrivals, special occasions, and personalised guest arrangements.
• Monitor concierge service standards, staff grooming, attendance, and work performance.
• Prepare duty schedules, operational reports, and other departmental documentation.
• Maintain updated information on local tours, transportation providers, tourist destinations, and other guest services.
• Ensure the proper handling of guest luggage, belongings, and other concierge-related responsibilities.
• Recommend improvements that enhance guest satisfaction and the overall resort experience.

What we're looking for

• Graduate of Hospitality Management, Tourism Management, or a related course.
• At least 2-3 years of experience in hotel or resort operations, preferably in Concierge or Front Office.
• Previous supervisory experience is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Knowledge of local tourist destinations, tours, transportation arrangements, and guest services.
• Customer-oriented, professional, and service-driven approach.
• Ability to work on shifting schedules, weekends, and holidays.
• Strong guest relations and customer service skills.
• Effective communication and coordination abilities.
• Conflict resolution skills and attention to detail.
• Knowledge of resort operations and tourism services.