Information and Communication Control Management Coordinator

Manuel V. Gallego Foundation Colleges, Inc.; Cabanatuan; On-site; PHP 350,000 - 480,000; Full time

Job summary

Manuel V. Gallego Foundation Colleges, Inc. seeks a Compliance and Communications Monitor to ensure adherence to institutional policies, document control, and quality management across official channels.

You will audit, track permissions, and coordinate with MIS to safeguard communications. The ideal candidate has a Bachelor's degree and at least three years in customer service, compliance, or records management, with strong communication and organizational skills.

Qualifications

• Bachelor's degree in any field.
• At least three (3) years of relevant experience in customer service, compliance, quality assurance, BPO records management, administration, or communication monitoring.
• Knowledge of Quality Management Systems (QMS), process auditing, documentation control, and institutional governance systems.
• Excellent communication, leadership, analytical and organizational skills.
• Strong customer service skills, particularly in stakeholder communication.
• Training or certification in Document Control, Total Quality Management (TQM), Data Privacy and Information Security, Customer Relations, or Communication Skills is an advantage.

Responsibilities

• Monitor compliance with approved communication policies and standards.
• Conduct regular compliance checks and audits.
• Verify communication authorizations, approvals, dissemination records, and documentation completeness.
• Maintain inventory of official communication channels, accounts, permissions, and authorized users.
• Coordinate with the MIS Office regarding communication account access and permissions.
• Monitor communication records, including filing, retention, retrieval, memoranda distribution, and transmittals.
• Identify communication-related risks, compliance gaps, and nonconformities, and monitor the implementation of corrective and preventive actions.
• Prepare compliance reports, monitoring dashboards, and recommendations for management review.
• Perform other related duties as may be assigned by the immediate supervisor.

Skills

Communication skills

Leadership

Analytical skills

Organizational skills

Education

Bachelor's degree

Job description

About the role

Ensure compliance with institutional communication policies, standards, and quality management requirements through effective monitoring, documentation control, and management of official communication channels.

Key responsibilities

• Monitor compliance with approved communication policies and institutional standards, including conducting regular compliance checks and audits

• Verify communication authorizations, approvals, dissemination records, and documentation completeness

• Manage and maintain an inventory of official communication channels, accounts, permissions, and authorized users

• Coordinate with the Management Information Systems (MIS) Office regarding communication account access and permissions

• Monitor communication records, including filing, retention, retrieval, memoranda distribution, and transmittals

• Identify communication-related risks, compliance gaps, and nonconformities, and monitor the implementation of corrective and preventive actions

• Prepare compliance reports, monitoring dashboards, and recommendations for management review

• Perform other related duties as may be assigned by the immediate supervisor

About you

• Bachelor's degree in any field

• At least three (3) years of relevant experience in customer service, compliance, quality assurance, BPO records management, administration, or communication monitoring

• Knowledge of Quality Management Systems (QMS), process auditing, documentation control, and institutional governance systems

• Excellent communication, leadership, analytical, and organizational skills

• Strong customer service skills, particularly in stakeholder communication

• Training or certification in Document Control, Total Quality Management (TQM), Data Privacy and Information Security, Customer Relations, or Communication Skills is an advantage