Comment Operations Specialist - Sports

Beyond Horizon Group (BHG); Taguig; On-site; PHP 260,000 - 340,000; Full time

Job summary

Alta Sports is seeking a Comment Operations Specialist to manage and monitor user comments across its digital platforms, ensuring timely moderation and a healthy, engaging discussion environment.

The role requires at least 2 years in content moderation or social media operations, the ability to handle high-volume interactions, strong judgment with sensitive content, and the capacity to work under pressure while coordinating with community and customer service teams.

Qualifications

• At least 2 years of experience in content moderation, comment management, community operations, or social media operations.
• Experience handling high-volume online interactions.
• Strong understanding of social media platforms and community guidelines.
• Good judgment when handling sensitive or inappropriate content.
• Able to work under pressure and respond quickly to issues.
• Strong attention to detail.
• Sports or digital media experience is an advantage.

Responsibilities

• Monitor comments and user interactions across the Alta Sports platform and social media channels.
• Moderate comments according to community guidelines and platform policies.
• Identify and address spam, abusive, inappropriate, or harmful content.
• Respond to user comments and questions when appropriate.
• Escalate serious complaints, technical issues, or sensitive concerns to the appropriate team.
• Monitor recurring user feedback and report insights to the operations and content teams.
• Help maintain an active and engaging comment section.
• Prepare reports on comment activity, moderation issues, and user feedback.
• Coordinate with the community and customer service teams when necessary.

Job description

The Comment Operations Specialist will manage and monitor user comments and interactions across Alta Sports' digital platforms, ensuring timely moderation and maintaining a healthy and engaging discussion environment.

Key Responsibilities

• Monitor comments and user interactions across the Alta Sports platform and social media channels.
• Moderate comments according to community guidelines and platform policies.
• Identify and address spam, abusive, inappropriate, or harmful content.
• Respond to user comments and questions when appropriate.
• Escalate serious complaints, technical issues, or sensitive concerns to the appropriate team.
• Monitor recurring user feedback and report insights to the operations and content teams.
• Help maintain an active and engaging comment section.
• Prepare reports on comment activity, moderation issues, and user feedback.
• Coordinate with the community and customer service teams when necessary.

Qualifications & Requirements

• At least 2 years of experience in content moderation, comment management, community operations, or social media operations.
• Experience handling high-volume online interactions.
• Strong understanding of social media platforms and community guidelines.
• Good judgment when handling sensitive or inappropriate content.
• Able to work under pressure and respond quickly to issues.
• Strong attention to detail.
• Sports or digital media experience is an advantage.