Engagement & Moderation Specialist

Beyond Horizon Group; Taguig; On-site; PHP 350,000 - 500,000; Full time

Job summary

Alta Sports in the Philippines (Taguig) is seeking a Comment Operations Specialist to manage and moderate user comments across its digital platforms, ensuring timely responses and a healthy discussion environment.

You will monitor interactions, enforce guidelines, address spam and harmful content, coordinate with community and customer service teams, and prepare insights reports to help improve engagement.

Qualifications

• At least 2 years in content moderation, comment management, community operations, or social media operations.
• Experience handling high-volume online interactions.
• Strong understanding of social media platforms and community guidelines.
• Excellent written communication skills.
• Good judgment when handling sensitive or inappropriate content.
• Sports or digital media experience is an advantage.

Responsibilities

• Monitor comments and user interactions across Alta Sports platform and social media channels.
• Moderate comments according to community guidelines and platform policies.
• Identify and address spam, abusive, inappropriate, or harmful content.
• Respond to user comments and questions when appropriate.
• Escalate serious complaints, technical issues, or sensitive concerns to the appropriate team.
• Monitor recurring user feedback and report insights to the operations and content teams.
• Help maintain an active and engaging comment section.
• Prepare reports on comment activity, moderation issues, and user feedback.
• Coordinate with the community and customer service teams when necessary.

Skills

Content moderation

High-volume interactions

Social media platforms

Written communication

Attention to detail

Under pressure

Job description

Alta Sports in the Philippines (Taguig) is seeking a Comment Operations Specialist to manage and moderate user comments across its digital platforms, ensuring timely responses and a healthy discussion environment.

You will monitor interactions, enforce guidelines, address spam and harmful content, coordinate with community and customer service teams, and prepare insights reports to help improve engagement.