Sports Community Operations Specialist

Beyond Horizon Group (BHG); Taguig; On-site; PHP 558,000 - 893,000; Full time

Job summary

Alta Sports is seeking a Community Operations Specialist to manage and grow its online communities, ensuring active user engagement and a positive environment across platforms.

You will coordinate with content, social media, customer service, and product teams, plan events, and prepare regular growth reports to drive retention and participation.

Qualifications

• 2–3 years in community management or operations.
• Experience managing online communities for sports, entertainment, media, gaming, or digital platforms.
• Strong understanding of social media behavior.
• Excellent communication and interpersonal skills.
• Data-oriented with engagement metrics experience.

Responsibilities

• Manage daily community activities and user engagement.
• Monitor community discussions, posts, and user interactions.
• Plan and execute community engagement activities, campaigns, and events.
• Encourage user participation through contests, discussions, promotions, and other initiatives.
• Monitor community feedback and identify trends, concerns, and opportunities.
• Coordinate with content, social media, customer service, and product teams.
• Prepare regular reports on community growth, engagement, and activity.
• Help enforce community guidelines and maintain a positive user environment.
• Develop strategies to increase active users, retention, and community participation.

Skills

Social media expertise

Communication skills

Data analytics

Independent worker

Cross-team coordination

Sports knowledge

Tools

Facebook

TikTok

Instagram

Discord

Telegram

Job description

The Community Operations Specialist will manage and grow Alta Sports’ online communities, ensuring active user engagement, smooth community activities, and a positive environment across the platform and social channels.

Key Responsibilities

• Manage daily community activities and user engagement.
• Monitor community discussions, posts, and user interactions.
• Plan and execute community engagement activities, campaigns, and events.
• Encourage user participation through contests, discussions, promotions, and other initiatives.
• Monitor community feedback and identify trends, concerns, and opportunities.
• Coordinate with content, social media, customer service, and product teams.
• Prepare regular reports on community growth, engagement, and activity.
• Help enforce community guidelines and maintain a positive user environment.
• Develop strategies to increase active users, retention, and community participation.

Qualifications & Requirements

• At least 2–3 years of experience in community management or community operations.
• Experience managing online communities, preferably for sports, entertainment, media, gaming, or digital platforms.
• Strong understanding of social media and online community behavior.
• Excellent communication and interpersonal skills.
• Able to handle user concerns and community issues professionally.
• Data-oriented and comfortable working with engagement and community metrics.
• Ability to work independently and coordinate with multiple teams.
• Sports knowledge or strong interest in sports is an advantage.

Nice-to-Have Qualifications

• Experience managing communities in sports, entertainment, media, gaming, or digital platforms.
• Strong interest or knowledge in Philippine and international sports.
• Experience organizing community campaigns, contests, giveaways, or fan engagement activities.
• Familiarity with platforms such as Facebook, TikTok, Instagram, Discord, Telegram, or other online communities.
• Experience working with KOLs, influencers, fan groups, or content creators.
• Basic understanding of community analytics, engagement metrics, and user retention strategies.
• Experience in a fast-paced startup, sports, media, gaming, or digital environment.