Command Centre Operation Specialist

AIA Digital+ Philippines; Makati; Presencial; PHP 720 000 - 1 080 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO coverage for dependents

Paid leave 15 days VL

Paid leave 15 days SL

14th month pay

Annual Targeted Incentive (Performance

Bonus

Group Life Insurance

Other protection benefits

Resumo da oferta

AIA Philippines is seeking an IT Operations professional for a 24/7 on-site role in Makati, supporting IT infrastructure, servers, networks, and applications. The position requires a strong focus on system operations, monitoring tools, and batch processes, with a shift-based schedule including nights and weekends.

The ideal candidate holds a Bachelor’s degree in Information Technology and 5 years of IT Operations experience, with ITIL/CompTIA certifications being a plus.

Qualificações

• 5 years of IT Operations experience, focused on system operations.
• Bachelor's degree in Information Technology or related discipline.
• Proficiency with monitoring tools, batch processing, patch management, and network monitoring.
• ITIL or CompTIA certifications are a plus.

Responsabilidades

• Monitor IT infrastructure including servers, networks, and applications with senior operators.
• Perform routine system checks and maintenance for optimal functionality.
• Mentor and support the team under the Shift Manager's guidance.
• Assist the shift manager in monitoring batch jobs and troubleshoot errors.
• Collaborate with technology support on patch deployment.
• Execute change management procedures and document changes.
• Identify, troubleshoot, and resolve system incidents promptly.
• Maintain accurate documentation for system operations.

Conhecimentos

IT Operations

Monitoring tools

Batch processing

Patch management

Network monitoring

Formação académica

Bachelor's degree in Information Technology

Ferramentas

App monitoring tools

Batch processing

Patch management

Network monitoring

Descrição da oferta de emprego

About the role

With respect to multiple technology knowledge, this role ensures IT service availability and minimises AIA's business impact of IT service outages through effective management. It contributes to the improvement of user satisfaction with IT services by ensuring that arrangements remain aligned with business needs and priorities and fit for purpose.

Employment Type: Full Time

Location: Paseo De Roces, Makati City

Work Schedule: Fixed Day Shift (8am to 5pm) w/ possible shift rotation

Work Set-up: 100% onsite w/ possible On-Call arrangement

Key responsibilities

• Work with senior operators to perform monitoring on IT infrastructure, including servers, networks, and applications

• Perform routine system check and maintenance to ensure optimal functionality if required

• Provide guidance, mentorship and support to the team according to the instruction from Shift Manager

• Assist the shift manager to monitor, execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur

• Work with different technology support on patching deployment

• Execute change management procedures, ensuring changes are implemented smoothly and documented accurately

• Support the team in identifying, troubleshooting, and resolving system incidents promptly

• Maintain accurate documentation for system operations

About you

• 5 years of experience in IT Operations, with a strong focus on System Operations, or an equivalent combination of qualifications and relevant experience

• Bachelor's degree holder of university on Information Technology or related discipline

• Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools

• Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure

• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders

• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

• Shift work required, including nights and weekends, to ensure 24/7 operation of the IT Command Centre

Be part of AIA Philippines's Technology Hub, the AIA Digital+ Philippines.

We are a brand that captures AIA’s Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA’s transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract,developandretaina workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

15 days VL and 15 days SL (Pro-rated for mid-year hire)

Guaranteed 14th-month pay

Annual Targeted Incentive (Performance Bonus)

Group Life Insurance

Protection benefits, and a lot more w/c will be discussed during the job offer stage

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#HealthierLongerBetterLives#EqualOpportunities