IT Command Centre Operations Specialist

AIA Digital+ Philippines; Makati; On-site; PHP 720,000 - 1,080,000; Full time

Benefits offered by this job

HMO coverage for dependents

Paid leave 15 days VL

Paid leave 15 days SL

14th month pay

Annual Targeted Incentive (Performance

Bonus

Group Life Insurance

Other protection benefits

Job summary

AIA Philippines is seeking an IT Operations professional for a 24/7 on-site role in Makati, supporting IT infrastructure, servers, networks, and applications. The position requires a strong focus on system operations, monitoring tools, and batch processes, with a shift-based schedule including nights and weekends.

The ideal candidate holds a Bachelor’s degree in Information Technology and 5 years of IT Operations experience, with ITIL/CompTIA certifications being a plus.

Qualifications

• 5 years of IT Operations experience, focused on system operations.
• Bachelor's degree in Information Technology or related discipline.
• Proficiency with monitoring tools, batch processing, patch management, and network monitoring.
• ITIL or CompTIA certifications are a plus.

Responsibilities

• Monitor IT infrastructure including servers, networks, and applications with senior operators.
• Perform routine system checks and maintenance for optimal functionality.
• Mentor and support the team under the Shift Manager's guidance.
• Assist the shift manager in monitoring batch jobs and troubleshoot errors.
• Collaborate with technology support on patch deployment.
• Execute change management procedures and document changes.
• Identify, troubleshoot, and resolve system incidents promptly.
• Maintain accurate documentation for system operations.

Skills

IT Operations

Monitoring tools

Batch processing

Patch management

Network monitoring

Education

Bachelor's degree in Information Technology

Tools

App monitoring tools

Batch processing

Patch management

Network monitoring

Job description

AIA Philippines is seeking an IT Operations professional for a 24/7 on-site role in Makati, supporting IT infrastructure, servers, networks, and applications. The position requires a strong focus on system operations, monitoring tools, and batch processes, with a shift-based schedule including nights and weekends.

The ideal candidate holds a Bachelor’s degree in Information Technology and 5 years of IT Operations experience, with ITIL/CompTIA certifications being a plus.