Command Center IT Operations Lead

AIA Digital+ Philippines; Makati; On-site; PHP 900,000 - 1,400,000; Full time

Benefits offered by this job

HMO with dependents

14th-month pay

Annual incentive

Group life insurance

Career growth opportunities

Job summary

AIA Digital+ Philippines is seeking a Command Center Operations Lead to ensure IT service availability and minimize business impact from outages. The role focuses on monitoring, patching, change and incident management while aligning with business priorities.

You will guide 24/7 shift operations, mentor a team, and maintain clear, up-to-date documentation to support reliable IT services for the organization.

Qualifications

• 5 years of IT Operations experience with emphasis on system operations.
• Bachelor’s degree in Information Technology or related field; IT certifications are a plus.
• Strong monitoring, patching, change and incident management capabilities.
• Excellent communication to translate technical information to non-technical stakeholders.

Responsibilities

• Perform system monitoring and maintenance of IT infrastructure.
• Assist shift manager to monitor, execute and manage batch jobs.
• Coordinate patching deployment with technology teams.
• Execute and document change management procedures.
• Support incident resolution and root cause analysis.
• Maintain accurate operation documentation.

Skills

System monitoring

Batch processing

Patch management

Change management

Incident resolution

Documentation

Analytical skills

Communication

Education

Bachelor’s degree in Information Technology

ITIL certification

CompTIA certification

Tools

Application monitoring tools

Batch processing systems

Patch deployment tools

Network monitoring tools

Job description

AIA Digital+ Philippines is seeking a Command Center Operations Lead to ensure IT service availability and minimize business impact from outages. The role focuses on monitoring, patching, change and incident management while aligning with business priorities.

You will guide 24/7 shift operations, mentor a team, and maintain clear, up-to-date documentation to support reliable IT services for the organization.