Onsite IT Command Center Lead – 24/7 Operations

AIA Digital+ Philippines; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO with dependents

14th-month pay

Performance bonus

Group life insurance

Career growth opportunities

Job summary

AIA Digital+ Philippines in Makati is seeking an experienced Shift Manager, Command Center Operations to lead a 24/7 on-site IT command center, overseeing application and network monitoring, batch and patch management, and proactive incident handling to minimize business impact.

The role requires strong leadership, ITIL/CompTIA background, and coordination with cross-functional teams. It offers a fixed day shift with on-call rotation and comprehensive benefits.

Qualifications

• 7 years IT operations experience with at least 3 years in a supervisory/management role.
• Bachelor’s degree in Information Technology or related discipline.
• ITIL or CompTIA certifications are a plus.
• Strong analytical and decision-making under pressure.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Lead and manage a team of IT professionals to foster a collaborative and efficient environment.
• Oversee continuous application monitoring for optimal performance and availability; respond to alerts and incidents.
• Manage and execute batch jobs, ensuring timely completion and issue resolution.
• Coordinate patch management processes to maintain security and reliability.
• Facilitate change management to minimize disruption and ensure proper documentation.
• Provide guidance and support for incident resolution by the team.
• Offer first-line technical support and escalate when needed.
• Monitor network performance and troubleshoot connectivity; ensure secure operations.

Skills

IT operations

Supervisory experience

Incident management

Network monitoring

Education

Bachelor’s degree in Information Technology

ITIL/CompTIA certifications

Job description

AIA Digital+ Philippines in Makati is seeking an experienced Shift Manager, Command Center Operations to lead a 24/7 on-site IT command center, overseeing application and network monitoring, batch and patch management, and proactive incident handling to minimize business impact.

The role requires strong leadership, ITIL/CompTIA background, and coordination with cross-functional teams. It offers a fixed day shift with on-call rotation and comprehensive benefits.