IT Operations Specialist (Command Center)

AIA Digital+ Philippines; Makati; On-site; PHP 900,000 - 1,400,000; Full time

Benefits offered by this job

HMO with dependents

14th-month pay

Annual incentive

Group life insurance

Career growth opportunities

Job summary

AIA Digital+ Philippines is seeking a Command Center Operations Lead to ensure IT service availability and minimize business impact from outages. The role focuses on monitoring, patching, change and incident management while aligning with business priorities.

You will guide 24/7 shift operations, mentor a team, and maintain clear, up-to-date documentation to support reliable IT services for the organization.

Qualifications

• 5 years of IT Operations experience with emphasis on system operations.
• Bachelor’s degree in Information Technology or related field; IT certifications are a plus.
• Strong monitoring, patching, change and incident management capabilities.
• Excellent communication to translate technical information to non-technical stakeholders.

Responsibilities

• Perform system monitoring and maintenance of IT infrastructure.
• Assist shift manager to monitor, execute and manage batch jobs.
• Coordinate patching deployment with technology teams.
• Execute and document change management procedures.
• Support incident resolution and root cause analysis.
• Maintain accurate operation documentation.

Skills

System monitoring

Batch processing

Patch management

Change management

Incident resolution

Documentation

Analytical skills

Communication

Education

Bachelor’s degree in Information Technology

ITIL certification

CompTIA certification

Tools

Application monitoring tools

Batch processing systems

Patch deployment tools

Network monitoring tools

Job description

We are looking for Command Center Operations Lead to ensure IT service availability and minimizes the AIA’s business impact of IT service outages through the effective management.

This role contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

Roles and Responsibilities

• System Monitoring & Maintenance
  • Work with senior operators to perform monitoring on IT infrastructure, including servers, networks, and applications.
  • Perform routine system check and maintenance to ensure optimal functionality if required
  • Provide guidance, mentorship and support to the team according to the instruction from Shift Manager.
• Batch Management
  • Assist the shift manager to monitor, execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.
• Patching Management
  • Work with different technology support on patching deployment
• Change Management Execution
  • Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.
• Incident Management Support
  • Support the team in identifying, troubleshooting, and resolving system incidents promptly.
• Documentation
  • Maintain accurate documentation for system operations

Minimum Job Requirements

• Relevant Experience
  • 5 years of experience in IT Operations, with a strong focus on System Operations OR
  • An equivalent combination of qualifications and relevant experience.
• Education
  • Bachelor’s degree holder of university on Information Technology or related discipline
  • Relevant IT certifications (e.g., ITIL, CompTIA) are a plus
• Technical Skills
  • Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools.
  • Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure.
  • Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.
• Working Conditions
  • Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.

Be part of AIA Philippines's Technology Hub, the AIA Digital+ Philippines.

We are a brand that captures AIA’s Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA’s transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract,developandretaina workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

Benefits

• HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)
• 15 days VL and 15 days SL (Pro-rated for mid-year hire)
• Guaranteed 14th-month pay
• Annual Targeted Incentive (Performance Bonus)
• Group Life Insurance
• Protection benefits, and a lot more w/c will be discussed during the job offer stage

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#HealthierLongerBetterLives#EqualOpportunities