Collector

San Dionisio Credit Cooperative; Cavite City; On-site; PHP 167,000 - 246,000; Full time

Job summary

San Dionisio Credit Cooperative in Cavite City is seeking a Debt Collection Associate to manage member accounts and negotiate repayment plans. You will maintain accurate records of debts and payments and ensure timely follow-ups with members.

The role requires adherence to debt collection laws, professional communication, and strict confidentiality. You will collaborate with other departments to resolve discrepancies and provide courteous service to members.

Qualifications

• High school diploma or equivalent required.
• Experience in debt collection or customer service preferred.
• Knowledge of debt collection laws and procedures.
• Strong communication and negotiation skills.
• Proficient in Microsoft Office.

Responsibilities

• Contact members with outstanding debts and negotiate repayment plans.
• Maintain accurate records of debt collection activities and member payments.
• Follow up on delinquent accounts via phone calls, emails, and in-person visits.
• Educate members on payment options and provide necessary assistance.
• Collaborate with other departments to resolve payment discrepancies.
• Prepare reports on collection activities for superiors.
• Adhere to all legal and ethical standards in debt collection practices.
• Maintain confidentiality of member information and financial data.
• Provide excellent customer service and address inquiries professionally.

Skills

Strong communication and negotiation

Good organizational and time‑管理 skills

Willingness to travel and do in-person

Ability to handle stressful situations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Responsibilities:

Contacting members with outstanding debts and negotiating repayment plans. Maintaining accurate records of debt collection activities and member payments. Following up on delinquent account through phone calls, emails, and in-person visits. Educating members on their payment options and providing necessary assistance. Collaborating with other departments to resolve any issues or discrepancies in payments. Preparing reports on collection activities and presenting them to superiors. Adhering to all legal and ethical standards in debt collection practices. Maintaining confidentiality of member information and financial data. Providing excellent customer service and addressing any member inquiries or concerns in a professional manner.

Qualifications:

• High school diploma or equivalent
• Previous experience in debt collection or customer service is preferred
• Knowledge of debt collection laws and procedures
• Strong communication and negotiation skills
• Proficiency in Microsoft Office applications
• Good organizational and time-management skills
• Willingness to travel and make in-person visits to members’ homes or businesses
• Ability to handle stressful situations and difficult conversations with tact and empathy