Collections Team Lead: Strategy, Coaching & KPIs

Tonik Digital Bank, Inc.; Philippines; On-site; PHP 446,400 - 669,600; Full time

Job summary

Tonik Digital Bank, Inc. is seeking a Collections Team Lead to oversee daily operations of the collections department and manage debt recovery processes. Responsibilities include supervising Desk Collectors, coaching team members, and generating performance reports to ensure targets are met and policies are adhered to.

The right candidate will possess a bachelor's degree in finance or accounting, have at least a year of leadership experience in collections, and demonstrate strong communication and technical skills.

Qualifications

• Minimum of one year prior experience as a Collections Team Leader.
• Excellent communication and interpersonal skills.
• High drive to achieve or exceed set goals.

Responsibilities

• Supervise daily activities of Desk Collectors.
• Provide coaching and establish collection techniques.
• Generate performance reports related to KPIs.

Skills

Leadership

Communication Skills

Technical Proficiency in Collection Systems

Problem Solving

Education

Bachelor's degree in finance, accounting or related field

Job description

Tonik Digital Bank, Inc. is seeking a Collections Team Lead to oversee daily operations of the collections department and manage debt recovery processes. Responsibilities include supervising Desk Collectors, coaching team members, and generating performance reports to ensure targets are met and policies are adhered to.

The right candidate will possess a bachelor's degree in finance or accounting, have at least a year of leadership experience in collections, and demonstrate strong communication and technical skills.