Collections Team Lead: Lead, Coach & Optimize Recoveries

Tonik Bank; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tonik Bank in the Philippines is seeking a Collections Team Lead in Operations. You will oversee daily activities of the Desk Collectors, plan workloads, and guide the team to develop and execute collection strategies that improve recovery results.

You will coach staff, generate KPI reports, and ensure compliance with Central Bank regulations while collaborating with cross-functional teams to optimize workflows.

Qualifications

• Requires strong communication and interpersonal skills.
• Knowledge of client and company collection processes.
• Demonstrates drive to meet or exceed targets.
• Experience in collections leadership is preferred.

Responsibilities

• Prepares and supervises daily activities of the Desk Collectors.
• Assists Desk Collectors or advises on difficult collections cases.
• Provides coaching to direct reports.
• Generates daily, weekly, and monthly performance reports and KPIs.
• Escalates issues to management as needed.
• Processes reversals and ensures issue resolution in collections.
• Aims to meet or exceed set targets for the team.
• Adheres to Central Bank policies and company rules.
• Performs other tasks as required by management to comply with regulations.

Skills

Excellent communication

Proficiency with collection systems

High drive to achieve goals

Education

Bachelor's degree in finance, accounting or related field

Job description

Tonik Bank in the Philippines is seeking a Collections Team Lead in Operations. You will oversee daily activities of the Desk Collectors, plan workloads, and guide the team to develop and execute collection strategies that improve recovery results.

You will coach staff, generate KPI reports, and ensure compliance with Central Bank regulations while collaborating with cross-functional teams to optimize workflows.