Collections Support Specialist - Dayshift, Weekends Off

TalentSync Training and Development; Pasig; Presencial; PHP 335.000 - 469.000; Jornada completa

Descripción de la vacante

TalentSync Training and Development in Pasig City, Metro Manila, seeks a dedicated Customer Support for Collections Account (Dayshift + Weekends Off) to join our growing service team. You will be the frontline representative for collections accounts, handling inquiries and resolving issues with a professional demeanor.

This full-time role requires strong communication, excellent listening, and the ability to multitask across multiple accounts.

Formación

• Experience in customer service, collections or call center environments.
• Strong communication skills, verbal and written, with diverse customers.
• Excellent listening skills and ability to stay calm under pressure.
• Knowledge of collections procedures, payment processing and account management is advantageous.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Reliable, punctual and committed to meeting performance targets.

Responsabilidades

• Handle incoming and outgoing calls about collections with professionalism and empathy.
• Provide accurate information about balances, payment plans and collection procedures.
• Process customer payments and payment arrangements using company systems.
• Assist customers with account enquiries, disputes and account status updates.
• Follow company policies and regulatory requirements regarding collections practices.
• Work collaboratively with the collections team to resolve customer issues and raise complex matters when necessary.
• Meet performance targets including call quality, resolution rates and customer satisfaction scores.
• Provide feedback and suggestions for process improvements based on customer interactions.

Conocimientos

Customer service

Collections

Call center

Communication

Listening

Multitasking

Educación

High school diploma

College degree preferred

Descripción del empleo

TalentSync Training and Development in Pasig City, Metro Manila, seeks a dedicated Customer Support for Collections Account (Dayshift + Weekends Off) to join our growing service team. You will be the frontline representative for collections accounts, handling inquiries and resolving issues with a professional demeanor.

This full-time role requires strong communication, excellent listening, and the ability to multitask across multiple accounts.