Airline Customer Service Specialist - Day Shift & Collections

Talent Outsourcing Channel Solutions; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Talent Outsourcing Channel Solutions is seeking an Airline Customer Service Representative - Dayshift in Quezon City, Metro Manila. This full-time role focuses on outbound/inbound calls to discuss outstanding accounts and negotiate payment arrangements, while maintaining compliance and delivering professional service.

Responsibilities include documenting interactions in CRM, meeting daily targets, and handling billing inquiries with empathy and a solutions-focused approach.

Qualifications

• Proven experience in a customer service, collections or call centre environment.
• At least HS/SHS Grad + 1 year GDS Experience.

Responsibilities

• Conduct outbound and inbound customer calls to discuss outstanding accounts and negotiate payment arrangements.
• Follow established collections protocols and procedures whilst maintaining compliance with all relevant regulations.
• Accurately document all customer interactions and payment commitments within the appropriate systems.
• Work towards achieving daily and monthly collection targets and performance metrics.
• Handle customer enquiries regarding billing, account status and payment options with professionalism.
• Attempt to resolve customer concerns and objections in a diplomatic and solution-focused manner.
• Maintain detailed and accurate records of all collection activities and outcomes.
• Report on collections performance, including metrics such as collection rates and call volumes.
• Collaborate with colleagues and supervisors to share best practices and improve team performance.
• Adhere to all company policies, quality standards and code of conduct requirements.

Skills

Customer service

GDS experience

Communication skills

Empathy

Target-driven

CRM software

Education

HS/SHS graduate

Tools

CRM systems

Job description

Talent Outsourcing Channel Solutions is seeking an Airline Customer Service Representative - Dayshift in Quezon City, Metro Manila. This full-time role focuses on outbound/inbound calls to discuss outstanding accounts and negotiate payment arrangements, while maintaining compliance and delivering professional service.

Responsibilities include documenting interactions in CRM, meeting daily targets, and handling billing inquiries with empathy and a solutions-focused approach.