Collections Specialist | Work From Home

Connext Global Solutions Inc; Philippines; Remote; PHP 360,000 - 480,000; Full time

Job summary

Connext Global Solutions Inc is seeking a Collections Specialist to join our team working with a US-based client. You will handle timely collections, contact clients, and maintain accurate records of payments.

Ideal candidates have at least two years in a BPO collections role, strong phone communication, and a positive customer-service mindset. This role offers a professional environment supporting finance operations.

Qualifications

• Must have high school diploma or equivalent.
• Minimum of two (2) years of experience in BPO handling collection calls.
• Ability to effectively communicate over the phone and build rapport with clients.
• Proven track record of resolving issues and addressing inquiries in a professional and courteous manner.

Responsibilities

• Call and email clients to initiate collections for payments when due.
• Actively communicate with clients regarding current invoices and resolve any discrepancies or issues.
• Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner.
• Maintain a positive relationship with clients and a high standard of customer service and positivity.
• Process and post payments as they are collected, ensuring accuracy and timeliness.
• Support the accounting department with a variety of responsibilities including invoicing, credit memos and other tasks as assigned.

Skills

Communication skills

Customer service

Phone etiquette

Education

High school diploma

Tools

CRM software

Job description

Job description

Req ID: 4998

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Collections Specialist who will be working with Connext's Client in the United States of America.

What is the job?

The Collections Specialist is responsible for ensuring timely collection of payments from clients.

Responsibilities

• Call and email clients to initiate collections for payments when due.
• Actively communicate with clients regarding current invoices and resolve any discrepancies or issues.
• Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner.
• Maintain a positive relationship with clients and a high standard of customer service and positivity.
• Process and post payments as they are collected, ensuring accuracy and timeliness.
• Support the accounting department with a variety of responsibilities including invoicing, credit memos and other tasks as assigned.

Qualifications

• A minimum of high school diploma or an equivalent combination of education and related work experience.
• Minimum of two (2) years of experience in BPO setting handling collection calls.
• Ability to effectively communicate over the phone and build rapport with clients.
• Proven track record of resolving issues and addressing inquiries in a professional and courteous manner.