Collections Lead: Drive Recovery & Process Innovation

Maya; Philippines; Hybrid; PHP 502,000 - 837,000; Full time

Job summary

Maya Philippines is seeking a capable Collections Team Lead to oversee day-to-day operations of our collections group. You will monitor productivity, manage staffing, and partner with external agencies to drive performance.

You will identify process improvements, prepare management reports, ensure regulatory compliance, and maintain high service quality for customers. The role requires leadership, analytical thinking, and strong communication.

Qualifications

• Bachelor's degree in finance or business or related field.
• 2+ years of work experience in Collection Team Lead or Supervisor.
• Experience in lending and credit card collection is a plus.

Responsibilities

• Oversee daily collection operations of the team.
• Monitor daily productivity and ensure targets are met.
• Forecast staffing and manage workforce.
• Identify and implement process improvements.
• Prepare reports on team deliverables for management.
• Monitor collection agency progress and performance.
• Conduct daily and weekly meetings with the agency.
• Ensure quality of service to customers.
• Ensure compliance with regulatory collection policies.
• Be willing to work extended hours and startup challenges.

Skills

Attention to detail

Analytical mind

Excellent communication

Goal-oriented

Flexible and agile

Banking software familiarity

Under pressure

Independent work

Leadership

Education

Bachelor's degree in Finance or Business

Job description

Maya Philippines is seeking a capable Collections Team Lead to oversee day-to-day operations of our collections group. You will monitor productivity, manage staffing, and partner with external agencies to drive performance.

You will identify process improvements, prepare management reports, ensure regulatory compliance, and maintain high service quality for customers. The role requires leadership, analytical thinking, and strong communication.