Collections Representative (AR) | BPO

Foundever®; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Foundever® is seeking a customer service oriented specialist for a collections role onsite in Manila. You will handle inbound calls, educate clients on resolution pathways, and maintain knowledge across Taxpay, Ready checks, Garnishments and more. Night shift availability is required.

You will ensure compliance with Fair Debt Collections Practices Act and NACHA, collaborate with internal partners, and aim to resolve issues while protecting both clients and company interests.

Qualifications

• At least 1 year of Collection or Financial Services experience.
• Experience in Customer Service.
• Good communication skills.
• Amenable to working onsite and in night shift schedules.

Responsibilities

• Handle the timely inbound calls and transfer to the correct phone number.
• Provide quality customer service while educating clients on resolution pathways.
• Develop and maintain knowledge on systems like Taxpay, Ready checks, Garnishments, and others.
• Research and resolve inbound calls from internal partners and clients.
• Maintain daily call requirements based on performance indicators.
• Ensure adherence to department policies to maintain daily compliance.

Skills

Collection experience

Customer service

Good communication skills

Night shift onsite

Job description

Key Responsibilities:

• Responsible for the timely handling of inbound calls and accurately transferring to the appropriate phone number. Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.

• Develops and maintains basic knowledge including, but not limited to, Taxpay, Ready checks, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance and their corresponding systems to accurately make decisions on the resolution pathway.

• Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.

• Maintains daily call requirements based on key indicator performance expectations.

• Maintains department policies/procedure to ensure daily compliance.

• Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure.

• Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Qualifications:

• At least 1 year of Collection or Financial Services experience

• Experience in Customer Service

• Good communication skills

• Amenable to working onsite and in night shift schedules
  

Equal Opportunity Employer

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.