Collections Specialist (Non-Voice) — Drive Cash Flow Growth

Accenture PLC; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO on Day 1 (medical, dental, mental)

Free medicines

Paid vacation and sick leave

Performance incentives and stock plan

Learning programs and certifications

Career growth opportunities

Job summary

Accenture PLC is seeking a Collections Associate (Non-Voice) to manage customer accounts, collect overdue balances, and support cash application and reporting. The role involves following up on invoices via multiple channels, monitoring aging reports, and resolving disputes to improve cash flow.

The ideal candidate has a business/finance degree and at least 6 months in collections or AR, with strong analytical and communication skills.

Qualifications

• Bachelor's degree in Accountancy, Finance, Business Administration, Management, or related field.
• At least 6 months of experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Resolution.
• Experience in Collections Management, Customer Follow-up, or Debt Recovery.
• Experience managing aging reports and outstanding receivables.
• Experience resolving disputes, deductions, short payments, or billing inquiries.
• Experience in account reconciliations and customer account management.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work onsite in Accenture Metro Manila sites and willing to night shift.

Responsibilities

• Manage customer accounts and collect outstanding balances.
• Follow up on overdue invoices via phone, email, and other channels.
• Monitor aging reports and prioritize collection activities.
• Resolve payment disputes, deductions, and billing concerns.
• Perform account reconciliations and validate outstanding balances.
• Support cash application, reporting, audits, and process improvements.

Skills

Analytical skills

Problem solving

Communication skills

Education

Bachelor's degree in Accountancy, Finance, Business Administration, Management, or related field

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

Accenture PLC is seeking a Collections Associate (Non-Voice) to manage customer accounts, collect overdue balances, and support cash application and reporting. The role involves following up on invoices via multiple channels, monitoring aging reports, and resolving disputes to improve cash flow.

The ideal candidate has a business/finance degree and at least 6 months in collections or AR, with strong analytical and communication skills.