Collections Specialist - Customer-Focused, Day Shift Growth

Acquire Intelligence; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Work Life Balance - Dayshift

HMO upon hire with 2 dependents

PHP 2,500 transpo allowance

HMO coverage for you and your family

Recognition through Value Awards

Real career growth with internal_prom

12 Vacation Leaves

12 Sick Leaves

1 Birthday Leave

14th Month Pay after 5 years

Job summary

Acquire Intelligence is seeking a Collections Officer to manage overdue accounts with a focus on customer care. You will balance firm negotiation with empathy, guiding customers toward sustainable repayment paths while protecting the business from financial risk.

The role involves phone, email, chat, and digital interactions in a fast-paced, tech-enabled environment. Key responsibilities include identifying vulnerable customers, complying with regulatory requirements, and collaborating with

Qualifications

• Negotiation and communication skills essential in collections.
• Strong problem solving and conflict resolution abilities.
• High attention to detail and ability to manage multiple cases.

Responsibilities

• Deliver a professional, customer-focused collections experience across channels.
• Negotiate sustainable repayment arrangements aligned with policies and objectives.
• Identify hardship indicators and escalate cases per regulations.
• Document all interactions accurately using collections systems.
• Collaborate with Customer Service, Admin, Fraud, and Lending teams to resolve issues.
• Ensure compliance with regulations, data privacy, and policies.
• Provide feedback to improve collections strategies and processes.
• Adapt to AI-driven collections support and digital payments.

Skills

Negotiation

Conflict resolution

Problem solving

Attention to detail

Accountability

Independent work

Continuous learning

Experience in collections

Job description

Acquire Intelligence is seeking a Collections Officer to manage overdue accounts with a focus on customer care. You will balance firm negotiation with empathy, guiding customers toward sustainable repayment paths while protecting the business from financial risk.

The role involves phone, email, chat, and digital interactions in a fast-paced, tech-enabled environment. Key responsibilities include identifying vulnerable customers, complying with regulatory requirements, and collaborating with