AR & Collections Analyst — Drive Cash Flow

IntouchCX; Manila; On-site; PHP 450,000 - 650,000; Full time

Job summary

IntouchCX is seeking an AR/Collections Analyst to proactively manage accounts receivable, apply payments, and follow up on past-due invoices. You will reconcile accounts and support cash flow with cross-functional teams, including Sales, CX, and Finance.

The role requires 3+ years in AR/collections or credit management, strong Excel/NetSuite skills, and English proficiency (CEFR B2). North American time-zone alignment is essential.

Qualifications

• Minimum three (3) years of progressive experience in Corporate Collections, Accounts Receivable, or Credit Management.
• Degree or advanced qualification in Accounting, Finance, or Business Administration is strongly preferred.
• Professional certification in Accounts Receivable is considered an asset.
• Advanced proficiency in MS Excel and Google Workspace productivity tools.
• Hands-on experience with enterprise-level ERP systems; NetSuite preferred.
• Strong understanding of GAAP, order-to-cash, revenue recognition, and financial risk reporting.
• Attention to detail and analytical problem-solving skills.
• Ability to work independently and collaborate in a team.
• High integrity and professionalism handling confidential information.
• Excellent written and verbal communication; Advanced English (CEFR B2).
• Ability to work hours aligning with North American business time zones.
• Prior experience with North American companies or nearshore BPOs is an asset.

Responsibilities

• Proactively manage the accounts receivable portfolio to ensure timely payments and reduce DSO.
• Maintain consistent, professional communication with client AP teams and operational contacts regarding past-due accounts.
• Monitor aging reports, perform credit risk assessments, and establish tailored collection strategies.
• Perform regular account reconciliations to ensure ledger accuracy.
• Collaborate with Sales, CX, and Operations to resolve payment delays and disputes.
• Oversee daily cash applications for AR monetization and accelerated payment initiatives.
• Match incoming cash payments to open invoices and clear ledger differences.
• Research and resolve complex account discrepancies and unapplied cash with client finance.
• Analyze aging trends and support cash flow forecasting models.
• Partner with FP&A to remove invoicing roadblocks in ordering-to-cash workflows.
• Negotiate structured payment solutions for high-value delinquent accounts.
• Identify bottlenecks in order-to-cash processes and propose automated enhancements.

Skills

Accounts Receivable

Credit Management

Excel Proficiency

NetSuite ERP

GAAP Knowledge

Communication Skills

Analytical Thinking

Team Collaboration

Confidentiality

English Proficiency

Education

Accounting/Finance/BA degree

Tools

NetSuite ERP

Google Workspace

Job description

IntouchCX is seeking an AR/Collections Analyst to proactively manage accounts receivable, apply payments, and follow up on past-due invoices. You will reconcile accounts and support cash flow with cross-functional teams, including Sales, CX, and Finance.

The role requires 3+ years in AR/collections or credit management, strong Excel/NetSuite skills, and English proficiency (CEFR B2). North American time-zone alignment is essential.