Collections Associate | Finance and Accounting (Non Voice)

Accenture; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO on Day 1 (medical, dental, mental)

Free medicines

Paid vacation and sick leave

Performance incentives and stock plan

Learning programs and certifications

Career growth opportunities

Job summary

Accenture PLC is seeking a Collections Associate (Non-Voice) to manage customer accounts, collect overdue balances, and support cash application and reporting. The role involves following up on invoices via multiple channels, monitoring aging reports, and resolving disputes to improve cash flow.

The ideal candidate has a business/finance degree and at least 6 months in collections or AR, with strong analytical and communication skills.

Qualifications

• Bachelor's degree in Accountancy, Finance, Business Administration, Management, or related field.
• At least 6 months of experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Resolution.
• Experience in Collections Management, Customer Follow-up, or Debt Recovery.
• Experience managing aging reports and outstanding receivables.
• Experience resolving disputes, deductions, short payments, or billing inquiries.
• Experience in account reconciliations and customer account management.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work onsite in Accenture Metro Manila sites and willing to night shift.

Responsibilities

• Manage customer accounts and collect outstanding balances.
• Follow up on overdue invoices via phone, email, and other channels.
• Monitor aging reports and prioritize collection activities.
• Resolve payment disputes, deductions, and billing concerns.
• Perform account reconciliations and validate outstanding balances.
• Support cash application, reporting, audits, and process improvements.

Skills

Analytical skills

Problem solving

Communication skills

Education

Bachelor's degree in Accountancy, Finance, Business Administration, Management, or related field

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

Collections Associate (Non-Voice)

Role Summary

Join our team as a Collections Associate and play a key role in managing customer accounts, resolving payment issues, reducing aged receivables, and driving healthy cash flow performance.

What You'll Do

• Manage customer accounts and collect outstanding balances
• Follow up on overdue invoices through phone, email, and other channels
• Monitor aging reports and prioritize collection activities
• Resolve payment disputes, deductions, and billing concerns
• Perform account reconciliations and validate outstanding balances
• Support cash application, reporting, audits, and process improvements

What We're Looking For

• Bachelor's degree in Accountancy, Finance, Business Administration, Management, or a related field
• At least 6 months of experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Resolution
• Experience in Collections Management, Customer Follow-up, or Debt Recovery
• Experience managing aging reports and outstanding receivables
• Experience resolving disputes, deductions, short payments, or billing inquiries
• Experience in account reconciliations and customer account management
• Strong analytical, problem-solving, and communication skills
• Amenable to work onsite in any Accenture Metro Manila sites
• Willing to work on shifting schedules, including night shift

Good to Have

• Experience in Shared Services, BPO, Global Business Services, or multinational companies
• Exposure to SAP, Oracle, Salesforce, Microsoft Dynamics, NetSuite, or similar ERP platforms

Benefits You Can Look Forward To

• HMO on Day 1 (medical, dental, and mental wellness coverage)
• Free medicines*
• Paid vacation and sick leave
• Performance incentives and stock purchase plan
• Learning programs and certifications
• Career growth opportunities in a global organization

*Terms and conditions apply.