Collections Specialist - Fintech MSME Credit

Datung Pte Ltd.; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Job summary

Datung Pte Ltd. in Parañaque is seeking a Collections Officer to manage overdue accounts, contact customers through calls, emails, and messages, and negotiate repayment terms that fit company policy.

You will monitor portfolio performance, document all collection activities, and escalate complex cases to senior teams when needed, while collaborating with Finance and Customer Service to keep customers informed and ensure timely recovery.

Qualifications

• Strong debt collection experience with delinquent accounts.
• Solid analytical skills to review histories and data.
• Customer service skills for sensitive conversations.
• Clear and effective verbal and written communication.
• Foundational finance, credit principles, and lending basics.
• Experience in collections, banking, microfinance or fintech is advantageous.
• Ability to work on-site in Parañaque and adhere to regulations and policies.
• Proficiency with office tools; familiarity with CRM or collections software beneficial.

Responsibilities

• Manage accounts with overdue payments and contact customers through multiple channels.
• Negotiate repayment arrangements aligned with company policies.
• Monitor portfolio performance and document collection activities accurately.
• Escalate complex cases to senior teams when necessary.
• Collaborate with finance and customer service to update account status.
• Maintain a positive customer experience while ensuring timely recovery.

Skills

Debt collection

Negotiation

Analytical skills

Customer service

Communication skills

Finance basics

CRM software

On-site Parañaque

Tools

CRM software

Job description

Datung Pte Ltd. in Parañaque is seeking a Collections Officer to manage overdue accounts, contact customers through calls, emails, and messages, and negotiate repayment terms that fit company policy.

You will monitor portfolio performance, document all collection activities, and escalate complex cases to senior teams when needed, while collaborating with Finance and Customer Service to keep customers informed and ensure timely recovery.