Collection Associate

Santaisabel; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic fintech company in Mandaluyong is seeking a Collections Specialist to manage delinquent customer accounts. The ideal candidate should have at least one year of experience in collections and possess excellent analytical and communication skills. This role involves pursuing resolutions for past-due accounts, preparing reports, and ensuring compliance with company policies. Join a fast-growing team committed to improving financial inclusion in the Philippines.

Qualifications

• With at least 1 year experience in collection handling delinquent accounts.
• Strong ability to analyze customer accounts and detect discrepancies.
• Excellent verbal and written communication skills.

Responsibilities

• Pursue pre-collection and resolution of past-due customer accounts.
• Prepare status report of customer accounts with past-due balances.
• Document customer interactions into system.

Skills

Analysis of customer accounts

Verbal communication

Written communication

Organizational skills

Education

Senior High School Diploma

Job description

Advanced Finance Solutions, Inc. (Skyro)

National Capital Region (NCR), Mandaluyong City

• Candidate must possess at least a Senior High School Diploma, Some College (But did not graduate) on Finance.
• Fresh Grad / Entry Level specializing in Customer Service or equivalent.

Responsibilities

About the Company

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-­class consumer-­centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

• Pursue pre‑collection and resolution of past‑due customer accounts
• Make appropriate recommendations of corrective action to be taken to resolve delinquency
• Prepare status report of customer accounts with past‑due balances
• Document and initiate write‑offs to be processed
• Document customer interactions into system
• Issue and monitor automatic and manual reminders to customers
• Make decisions according to the defined Policies and Procedures
• Understand client Policies and Guidelines
• Other task and responsibilities that may be assigned from time-to‑time

Qualifications

• With at least 1 year experience to collection handling delinquent accounts
• Strong ability to analyze customer accounts, detect discrepancies, and assess risks associated with both collections and due diligence processes.
• Excellent verbal and written communication skills, with the ability to negotiate and interact professionally with customers.
• High level of accuracy and attention to detail when managing customer accounts and documentation.
• Strong organizational skills with the ability to manage multiple tasks

Additional Info

• Location: Mandaluyong City, National Capital Region (NCR).