Collections Agent (Office-based, Eastwood)

Outsourced; Quezon City; On-site; PHP 223,000 - 391,000; Full time

Job summary

Outsourced is seeking a motivated Collections Agent to join its offshore team in Eastwood, Quezon City. The role focuses on managing overdue accounts, negotiating settlements, and maintaining precise records while upholding professional representation of the company.

You will work closely with the client’s finance and operations teams, aiming to meet monthly targets and adhere to debt collection regulations. A background in finance and strong communication are essential for success.

Qualifications

• 1–2 years of experience in collections, accounts receivable, or related financial role.
• Bachelor's degree in Finance, Business, or a related field preferred.
• Strong communication skills—written and verbal—professional and empathetic phone manner.
• Proficiency in Microsoft Office; familiarity with collections or CRM software is advantageous.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements per company policies.
• Maintain accurate records of all collection activity in CRM or collections software.
• Escalate accounts needing legal action or third‑party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Identify disputes and coordinate resolution with internal teams.
• Prepare regular reports on account status, recovery rates, and aging balances.
• Ensure compliance with debt collection laws and company standards.
• Handle inbound inquiries regarding billing and account status.

Skills

Strong communication skills

Negotiation

Attention to detail

Organizational skills

Professional phone manner

Education

Bachelor's degree in Finance, Business, or related field

Tools

Microsoft Office

CRM software

Job description

Work Set up: Office-based (Eastwood, Quezon City)

About the Role

We are looking for a motivated and detail-oriented Collections Agent to join our dedicated offshore team. In this role, you will be responsible for managing overdue accounts, engaging with clients to recover outstanding balances, and maintaining accurate records throughout the collections process. You will work closely with the client's finance and operations team and are expected to represent the company professionally at all times.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Requirements:

• Minimum 1–2 years of experience in collections, accounts receivable, or a related financial role
• Strong communication skills — both written and verbal — with a professional and empathetic phone manner
• Ability to negotiate effectively while maintaining positive client relationships
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage
• Comfortable working with targets and able to perform under pressure
• Knowledge of relevant debt collection laws and regulations is a plus
• Bachelor's degree in Finance, Business, or a related field preferred